I had purchased their "Strike Trader" on 23rd August 2014 and had payed 3997,00 USD with Paypal. Winner's Edge Trading gave a 100% money back guarantee after 6 months using "Strike Trader". Because the performance of Strike Trader on my demo account was bad after 6 months, on 23rd February 2015 I contacted Winner's Edge Trading for the first time concerning the refund. I contacted Winner's Edge Trading several times to get my refund. Nathan from Winner's Edge always replied to my emails. On 16th July 2015 I informed Winner's Edge Trading that I will file a case here, if I don`t get my refund for Strike Trader on 27th of July 2015 at the latest. They wrote that they are still dealing with some things before they can authorize refunds. I`m waiting to get my refund for more than 5 months now. They should have been able to solve all problems to process my refund within 5 months. For me there is no valid excuse that it can take more than 5 months to process a refund. I will update my post, if I receive my refund.