RESOLVED www.exness.com sl not honored

[rinkumanob]

Hello,,

At 13 september i have opened a trade at 1.33067(sold) .. and market go down 1.32923 then market was closed

I have used sl at entry point that means , i had an sl at 1.33067

. But today i wake up and saw that they close my trade at 1.33663 with loses 2980






I want that they should return my money

Thanks

 

[Pharaoh]

It looks like there was a gap on the opening after the weekend. In cases like that, you get filled at the next available price.

 

[rinkumanob]

It looks like there was a gap on the opening after the weekend. In cases like that, you get filled at the next available price.

But i have stop loss there ?

 

[rinkumanob]

If i am wrong you can close this topic

 

[Exness]

Hello,,
At 13 september i have opened a trade at 1.33067(sold) .. and market go down 1.32923 then market was closed

I have used sl at entry point that means , i had an sl at 1.33067

. But today i wake up and saw that they close my trade at 1.33663 with loses 2980

Dear rinkumanob,

There was a gap related to the market opening. According to the Client Agreement, p. 25.2.a, when the order price falls into a price gap on the market opening or in abnormal market conditions, the order will be executed by the first available price on the market at the moment that activation of the order ends.

In this case, first price available on the market opening was 1.33663, the order mentioned above has been executed at this price.

Our specialists have checked the issue, no quotation or execution errors were found.

 

[rinkumanob]

Please close this topic

problem solved