Simone Di Luca
Private, 1st Class
- Messages
- 37
These are the e-mails Exchanged:
05.06.2015 16:45:07 - Simone Di Luca
Account number: 4052764
The date of the controversial situation (at the time of the trading platform): 05/06/2015 15:11
Numbers of all the articles in question and / or pending orders:
ID of the transaction:
DID2565609
DID2565580
DID2565533
DID2565627
DID2565646
Description of the situation at issue:
Stop Loss is not properly made and orders placed with delay
Article / articles of the contract, depending on the customer, have been violated:
ART. 8.1.5; ART. 8.2; ART. 10.11
Your suggestion to resolve the situation at issue:
I would like to be reimbursed in accordance with the orders
06.06.2015 19:14:22 - Simone Di Luca
Account number: 4052764
The date of the controversial situation (at the time of the trading platform): 06/06/2015 17:37
Numbers of all the articles in question and / or pending orders:
In reference and to order the communication in question
ID order:
OID5124141
OID5124139
OID5124146
OID5124172
OID5124153
Description of the situation at issue:
Orders not executed correctly
Article / articles of the contract, depending on the customer, have been violated:
7.5 When processing Client's order in Instant Execution mode, the price quoted in the order is Compared with the current price. If the order can be executed at the current price, it will be executed. If the current price has changed, the Company has the right to decline this order (in this case, Client Receives Off Quotes message) or offer to execute the order at new price (requotes). Client has 3 seconds to accept new price or cancel resending the order. Agreeing to requotes That does not guarantee the transaction will be made, it only means That the order will be resent at the newly offered price.
11.11 Buy Stop and Sell Stop Orders Associated with Take Profit orders Shall be canceled in case of a price gap, the first quote after Which is a trigger for execution of stop orders and Take Profit set for this Order.
Your suggestion to resolve the situation at issue:
I would like the following repayments here expressed in pips:
- EURUSD had +11.6 compared with +66.6 request 55
- EURUSD had against -125.7 -20 105.7 request
- GBPUSD had -114.1 compared with 94.1 -20 request
- GBPUSD had +1.2 compared to 65.4 +66.6 request
- USDJPY had +38.7 compared to 27.9 +66.6 request
ANSWER
12.06.2015 17:05:12 - Rajesh K
Hello!
According to the item 10.11 of the Client Agreement: "Buy Stop, Sell Stop, Stop Loss orders will be executed at the price at the moment of order execution."
There was no price at the specified levels on the market to fill your orders at Stop Their exact price. Orders were executed at first available liquidity prices When the price Became worse than orders' level.
Neither nor Stop Stop Loss order has obligation to execute at the order price. Stop-order's price is just a trigger to send a common market order. A stop order may execute at the order price on a calm and liquid market. But every situation linked with low liquidity (such as news releases at your specific case) is a potential risk to get a significant slippage two to the market conjuncture.
There was a rapid market at that moment to two major news for USD were published (Non-Farm Payrolls). High volatility can cause such slippages.
"Instant Execution" does not relate to your account and is a method Which is used for Fix-Cent and Fix-Standard accounts in MT4 and MT5 platforms.
Thus all your orders were filled at correct market prices and in full Accordance with the Client Agreement accepted by you and available via link below:
https://my.roboforex.com/files/document/client_agreement_bz_en.pdf
The claim can not be satisfied.
Sincerely yours,
RoboForex
Now, I have an account ecn ok, but I think it is ethically and morally right to carry out orders with these differences, I also believe that it is better not to run at all orders in these conditions. I may be wrong, but as long as I believe you are right my assessment will be absolutely negative towards them .......... deviations of over 100 pips ........ nooo. ... Inconceivable, as I think it's inconceivable even a deviation of 50 and more pips. conclusion would not recommend anyone to do business with this broker and I also believe to be true the things written on the website anti-RoboForex although before I had to burn.
Note: I was doing trading on the news and in the case on the new Non-Farm Payrolls but the movement did not seem at all as great as they say ....... I practically got everything in negative (and I mean everything) movement? possible? mhaaaa not believe, however, if it did take away my thread.
sorry for my english
details operationsView attachment dettagli ordini stop.pdf
05.06.2015 16:45:07 - Simone Di Luca
Account number: 4052764
The date of the controversial situation (at the time of the trading platform): 05/06/2015 15:11
Numbers of all the articles in question and / or pending orders:
ID of the transaction:
DID2565609
DID2565580
DID2565533
DID2565627
DID2565646
Description of the situation at issue:
Stop Loss is not properly made and orders placed with delay
Article / articles of the contract, depending on the customer, have been violated:
ART. 8.1.5; ART. 8.2; ART. 10.11
Your suggestion to resolve the situation at issue:
I would like to be reimbursed in accordance with the orders
06.06.2015 19:14:22 - Simone Di Luca
Account number: 4052764
The date of the controversial situation (at the time of the trading platform): 06/06/2015 17:37
Numbers of all the articles in question and / or pending orders:
In reference and to order the communication in question
ID order:
OID5124141
OID5124139
OID5124146
OID5124172
OID5124153
Description of the situation at issue:
Orders not executed correctly
Article / articles of the contract, depending on the customer, have been violated:
7.5 When processing Client's order in Instant Execution mode, the price quoted in the order is Compared with the current price. If the order can be executed at the current price, it will be executed. If the current price has changed, the Company has the right to decline this order (in this case, Client Receives Off Quotes message) or offer to execute the order at new price (requotes). Client has 3 seconds to accept new price or cancel resending the order. Agreeing to requotes That does not guarantee the transaction will be made, it only means That the order will be resent at the newly offered price.
11.11 Buy Stop and Sell Stop Orders Associated with Take Profit orders Shall be canceled in case of a price gap, the first quote after Which is a trigger for execution of stop orders and Take Profit set for this Order.
Your suggestion to resolve the situation at issue:
I would like the following repayments here expressed in pips:
- EURUSD had +11.6 compared with +66.6 request 55
- EURUSD had against -125.7 -20 105.7 request
- GBPUSD had -114.1 compared with 94.1 -20 request
- GBPUSD had +1.2 compared to 65.4 +66.6 request
- USDJPY had +38.7 compared to 27.9 +66.6 request
ANSWER
12.06.2015 17:05:12 - Rajesh K
Hello!
According to the item 10.11 of the Client Agreement: "Buy Stop, Sell Stop, Stop Loss orders will be executed at the price at the moment of order execution."
There was no price at the specified levels on the market to fill your orders at Stop Their exact price. Orders were executed at first available liquidity prices When the price Became worse than orders' level.
Neither nor Stop Stop Loss order has obligation to execute at the order price. Stop-order's price is just a trigger to send a common market order. A stop order may execute at the order price on a calm and liquid market. But every situation linked with low liquidity (such as news releases at your specific case) is a potential risk to get a significant slippage two to the market conjuncture.
There was a rapid market at that moment to two major news for USD were published (Non-Farm Payrolls). High volatility can cause such slippages.
"Instant Execution" does not relate to your account and is a method Which is used for Fix-Cent and Fix-Standard accounts in MT4 and MT5 platforms.
Thus all your orders were filled at correct market prices and in full Accordance with the Client Agreement accepted by you and available via link below:
https://my.roboforex.com/files/document/client_agreement_bz_en.pdf
The claim can not be satisfied.
Sincerely yours,
RoboForex
Now, I have an account ecn ok, but I think it is ethically and morally right to carry out orders with these differences, I also believe that it is better not to run at all orders in these conditions. I may be wrong, but as long as I believe you are right my assessment will be absolutely negative towards them .......... deviations of over 100 pips ........ nooo. ... Inconceivable, as I think it's inconceivable even a deviation of 50 and more pips. conclusion would not recommend anyone to do business with this broker and I also believe to be true the things written on the website anti-RoboForex although before I had to burn.
Note: I was doing trading on the news and in the case on the new Non-Farm Payrolls but the movement did not seem at all as great as they say ....... I practically got everything in negative (and I mean everything) movement? possible? mhaaaa not believe, however, if it did take away my thread.
sorry for my english
details operationsView attachment dettagli ordini stop.pdf
