• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem Roboforex Withdrawal Issue

I am having an issue with a company

Nelly_1988

Recruit
Messages
1
Let me first start with this platform first worst customer service, you need to wait days to get response I wanted to withdraw my own money the funny part is that I get the receipt of withdrawal i can even post here and the ticket number as well anytime you text them they will tell you wait for response in there defense to withdraw the money I need to give them extra information and documents because I used my husband bank card to deposit so they took the money when I deposited but when I want to withdraw it’s not ok. Then they told me u need to provide us extra information and asked me for many papers which some of them are very silly like take a pic of my husband as he’s the third party holding he’s id and power attorney that he don’t have any issues if I withdraw the money and it’s my accountant number anyhow I provided them all the documents passport copy, power of attorney with picture holding the letter by third party my husband even marriage certificate and everything they asked now it’s been weeks still nothing I’m waiting and they again ask me to wait it’s not fair this kind of companies have license they are thief and very bad brokerage I’m warning people never ever use this Roboforex it’s really bad there is many good companies and working efficiently also I will post many reviews everywhere is possible and also complain on financial commission department and check which license they have and this needs to stop so many people complaining and they are stealing peoples money how you can’t withdraw your own money I have all the emails I have all the proof how unreasonable is this Roboforex is even after I provided them all the documents and by contract as well,still I’m waiting no response I’m sure One day they will pay for all this and get there license revoked soon and they make it sound good like fees are less and I’m not complaining about loosing money with them. Because it’s the traders responsibility we can’t blame the brokers for that but what I’m asking is my right to get my fund that’s it
84AF7F53-1020-4072-8CDF-D228BBA9F51F.png
 

Attachments

  • B8BB603B-F6FA-4B96-9D75-2CDB7267A225.png
    B8BB603B-F6FA-4B96-9D75-2CDB7267A225.png
    784.3 KB · Views: 35
  • 57AE1233-F501-4365-A631-E76CFD461307.png
    57AE1233-F501-4365-A631-E76CFD461307.png
    817.9 KB · Views: 31
  • 5CC9131B-A6F0-47E8-BB5F-437F03FD5ADA.png
    5CC9131B-A6F0-47E8-BB5F-437F03FD5ADA.png
    742.9 KB · Views: 28
  • AC3E2EC1-6B48-41D5-8ACB-6798BEF8EBC4.png
    AC3E2EC1-6B48-41D5-8ACB-6798BEF8EBC4.png
    1 MB · Views: 28
  • 7D843547-C019-4CFE-9D33-4C5AEC0C99B5.png
    7D843547-C019-4CFE-9D33-4C5AEC0C99B5.png
    738.9 KB · Views: 26
  • 94F0BB23-4434-4350-B70B-67A41CA16816.png
    94F0BB23-4434-4350-B70B-67A41CA16816.png
    622.7 KB · Views: 21
  • F56BFA28-8D76-4001-A52E-00B7888360D8.png
    F56BFA28-8D76-4001-A52E-00B7888360D8.png
    508.9 KB · Views: 19
  • D2052CE6-C6A0-48BF-BD62-3E412B7E6404.png
    D2052CE6-C6A0-48BF-BD62-3E412B7E6404.png
    634.6 KB · Views: 17
  • B89760F9-D938-4FD6-997D-9B5D680F23FA.png
    B89760F9-D938-4FD6-997D-9B5D680F23FA.png
    678.3 KB · Views: 29
Let me first start with this platform first worst customer service, you need to wait days to get response I wanted to withdraw my own money the funny part is that I get the receipt of withdrawal i can even post here and the ticket number as well anytime you text them they will tell you wait for response in there defense to withdraw the money I need to give them extra information and documents because I used my husband bank card to deposit so they took the money when I deposited but when I want to withdraw it’s not ok. Then they told me u need to provide us extra information and asked me for many papers which some of them are very silly like take a pic of my husband as he’s the third party holding he’s id and power attorney that he don’t have any issues if I withdraw the money and it’s my accountant number anyhow I provided them all the documents passport copy, power of attorney with picture holding the letter by third party my husband even marriage certificate and everything they asked now it’s been weeks still nothing I’m waiting and they again ask me to wait it’s not fair this kind of companies have license they are thief and very bad brokerage I’m warning people never ever use this Roboforex it’s really bad there is many good companies and working efficiently also I will post many reviews everywhere is possible and also complain on financial commission department and check which license they have and this needs to stop so many people complaining and they are stealing peoples money how you can’t withdraw your own money I have all the emails I have all the proof how unreasonable is this Roboforex is even after I provided them all the documents and by contract as well,still I’m waiting no response I’m sure One day they will pay for all this and get there license revoked soon and they make it sound good like fees are less and I’m not complaining about loosing money with them. Because it’s the traders responsibility we can’t blame the brokers for that but what I’m asking is my right to get my fund that’s itView attachment 83342

Manager RF, Can we have your attention here, please?​

 
Did you study the business model of the brokerage BEFORE you deposit? Most are legally designed as a "deposit-as-a-donation" service to the broker staff.


Or did you allow your gambling impulse to override making better financial decisions?

also, have you written a separate review of your experience?
 
Last edited:
Dear Nelly_1988,
Kindly note that the answer has been provided in the ticket, please continue the conversation in it in order to resolve the issue.
 
Back
Top