lloyd macalalad
Private
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- 21
Robustfx is a complete scam! First they will offer you a 100% bonus and a very low 0.5 fixed spread and a very low $3 commission . Any new trader like me who wants to earn in forex cannot resist their offer. I keep asking if it is really fixed spread and my account manager mr. Luke patel keeps assuring me that it is fixed and that i can withdraw my deposit if i am not happy with their service. And he even send me an email of our agreement. So i open an initial deposit of $1000 on the last week of january 2013 and another $1,000 on the first week of february as agreed upon. They but on my first week they change the spread to 0.7 and the commission to $5 which is not on our agreement. And the next thing becomes more worse, my metatrader becomes inexecutable, i cannot execute my orders, i cannot close my open position and i cannot open a new trade. And this happens many many times. And when i ask them about it. They say their liquid provider is performing a weekly audit. And so i let it pass. But the next week my account is activated and when i enter a new trade for the week my account freezes again and never activated for the whole week which means i cannot trade for the whole week. This goes on for the month until the worst happen. They accused me that i am not a newbie because i had a lucky win. And then just terminate my account. They just taken away my $ 779.74 profit and charge my account another $240. To my disgust and dissappointment i said i just want to withdraw my remaining balance of $1720. I send all their requirement in order to refund back my money. But since february up to now they didn't refund my money back and they never reply to my emails anymore. Even though i told them that i will report them to the forex peace army they never even bother. So now after months of waiting for my money i decided to file a case and report them so that they will not continue fooling new traders who gave their trust to them. I have given them so much time to give me back my hard earned money but they ignore my emails. I hope you can help me deal with them. Thank you. I will send all the needed document to support my claim upon request. Thank you.
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