I have account with VBB Capital (vbcapitalfx.com) from May 2014. I have deposited 500eur by bank wire. I have requested this year withdrawal of 1800eur on April 2014... Few weeks they were not responded to me but first them email were sent on 13. April 2015.
BUT I have traded od them offered prices. 1 year after this they are excusing about news trading. It is crazy!
On 16. April 2015 they promised me to send me back deposit which I get it few days later.
The problem is in profit which is 2718.11 EUR. They are excusing to pay it but in their T&C it is nothing written about this. Their excuse is funny!
so this is from their T&C:
Given they expressly say they have the right to execute at the next best price at news time AND they don't anywhere explicitly state it's not allowed, then the implication is that I'm allowed to trade news AND that they didn't have to fill me at or near the requested price.
I have written this about T&C but I have never get response from them.
ALL IT IS CLEAR that THEY MUST PAY PROFITS!
I have them replies saved on PC. Where do you suggest to send complain?
PLEASE DO NOT TRUST TO THIS SCAM
vbcapitalfx.com
vbfx.hu
VBFX ARE SCAMMERS!!! They FRAUD people when you would like to withdrawal money! They STOLE all my profit which I hard earned in last year!
Your withdraw request has already been forwarded to our liquidity provider, however they refused paying the profit as they checked your recent activity (news trading not allowed). We are negotiating and pushing your case as much as possible.
BUT I have traded od them offered prices. 1 year after this they are excusing about news trading. It is crazy!
On 16. April 2015 they promised me to send me back deposit which I get it few days later.
Dear Client,
Please be patient. It may take several months and does not depend on us. We can credit it back to your trading account until we get the confirmation from the bank.
Thank you
VBFX support
The problem is in profit which is 2718.11 EUR. They are excusing to pay it but in their T&C it is nothing written about this. Their excuse is funny!
so this is from their T&C:
"Stop Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop Orders on Financial Instrument contracts are executed at the declared by the Client price on the first current price touch. But under certain trading conditions it may be impossible to execute Orders (Stop Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, and Sell Stop) on any Financial Instrument contract at the declared price. In this case the Company has the right to execute the Order at the first available price. This may occur, for example, at the following cases:
a. Trading Session start moments; b. During news times; c. During volatile markets where prices may move significantly up or down and away from declared price; d. Where there is rapid price movement, if the price rises or falls in one trading session to such an extent that under the rules of the relevant exchange, trading is suspended or restricted; e. If there is insufficient liquidity for the execution of the specific volume at the declared price.
The Company strives to provide the best possible price to its Clients, and makes every effort and necessary arrangements to do so; however it may be impossible to guarantee the execution of any or all of the Pending Orders at the declared price.
The minimum level for placing Stop Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit and Sell Stop Orders is between 1 to 5 times the spread for a given Financial Instrument."
Given they expressly say they have the right to execute at the next best price at news time AND they don't anywhere explicitly state it's not allowed, then the implication is that I'm allowed to trade news AND that they didn't have to fill me at or near the requested price.
I have written this about T&C but I have never get response from them.
ALL IT IS CLEAR that THEY MUST PAY PROFITS!
I have them replies saved on PC. Where do you suggest to send complain?
PLEASE DO NOT TRUST TO THIS SCAM
vbcapitalfx.com
vbfx.hu
VBFX ARE SCAMMERS!!! They FRAUD people when you would like to withdrawal money! They STOLE all my profit which I hard earned in last year!