Hello all,
We suggest for the original poster to paste his email he sent to us on August 19th. We will post a direct quote of the first three sentences here as the client is charging us with being a scam in a public space.
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----- Original Message -----
From: [Removed sender email]
To: Helpdesk
Sent: 2020.08.19 19:08
Subject: [No subject]
I experienced a fraud situation in my account [Account Number Removed]. I worked with a huge fund manager of this account. And they did a series of trading activities without any of my permission and lost all the money in the account.
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There were a few more sentences here where the client asked us for the IP addresses of the traders so he could bring to police. We very quickly sent every single IP that ever accessed the account as we mentioned in our first post in this thread. The correct course of action for a case of this nature is to do exactly what the client initially was doing -- to gather information and bring to authorities. Going online trying to blame us thereafter, especially when he said he gave someone else his passwords (by virtue of having someone manage his account) does not help to resolve his problem. Perhaps thinking we will pay him off to avoid a public relations issue is his goal while we will not simply pay someone money in order to avoid it. In every thread when necessary on this website we respond numerous times with what happened - nothing more.
We responded the same day he sent this email with the following --
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"Good day,
We have the list of IP addresses for you that have logged into your trading account [Account Number Removed] at any point. Note that these are all iPhone and Android devices that had signed in, so if they were accessed from cellular data then the IPs are likely shared with other people in those cities. It is possible that they used a personal WiFi connection at some point which would be helpful to you. You can check the IPs and see which ones will be useful to bring to law enforcement.
Unfortunately there is no insurance or anything. If someone provides a password to someone else for trading then it is between the account holder and that other person to ensure that the trading activity is done correctly and as promised."
[At the bottom of the email is a list of IP addresses that we did not include here]
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Now based on this thread, because he was scammed by some third party, the client is trying to claim that we are somehow connected with this other person. We are not and do not know the person you mentioned in your first post. You signed up yourself, provided your information and deposited funds. Whoever you provide your credentials to is your business. We do not know the circumstances by which you met this person or these people
Client's trades were NOT placed by us as claimed in this thread. That is objectively false. All trades originated from the IP addresses we provided to the client. We cannot paste IP addresses here of other people. Even if the client provided his credentials to any third party for trading, which we never recommend, the owner of the account is still fully responsible for all trading activity that occurs and cannot blame us for it.
Client withdrew the small amount of remaining funds a couple of weeks ago (a week prior to beginning this thread) and no further activity has occurred since then.
Please post a copy of your full trading statement so a full picture can be seen by everyone. You or some money manager you found traded in a high risk way and eventually luck ran out. Also copy your initial email you sent to us on August 19th (the one to which we sent the above response). You did not respond to us any further as this issue must be resolved on your end between you, the money manager and any relevant authorities. All we can do is provide information you request like we done previously.