Go to there live support again and share this thread link with them and tell them that If they didn't respond on your email till Monday then you can open Court case again them. I`ll guide you how to open court case after your reply.Live support says: "Keep trying sending emails to Payments Department"
I don't knew what to do
[/QUOTE]Here is the answer from Forex-metal
I requested 2203.45 USD, they claim that i have bonus and they can't process my transfer, but the bonus was only 480.95 USD. They can simply deduct the bonus from the amount. They want to keep all my money
We deny any accusations of wrong doing on our part. A simple glance at your account shows that you have received numerous withdrawals in the last few months, so your accusations are nothing more, but blackmail. In fact all those public boards where you are accusing us at, do not have any legal authority to settle any disputes anyway. As someone who presumable works at the bank, you should know that. They exist with a single purpose of blackmailing brokers and this is precisely what you are doing.
Just to illustrate further how wrong you may be with your accusations we would like to draw your attention to the fact that you have received a 100% bonus on your first deposit - $480.95. The bonus conditions required you to make at least 48.09 lots before any withdrawals could be made. Not only you made a few withdrawals at the time before completing the 48.09 lots, but you were also permitted to keep your profits, which is contrary to the basic 100% bonus conditions. While you are embarking on a public blackmailing rampage, further close review of your account might as well reveal that you were not eligible for some of the withdrawals you have received.
So, with all due respect, please keep your accusations to yourself.