@Mark Miller (FortFS) ,
Unfortunately your attempts to quash my point of view will not pass public muster. I realise that terms like "thieves" and "scam" are offensive and I don't use them lightly but sometimes to just gotta call a spade a spade. I spend my life here defending brokers so that this place can be seen as a balanced. There are way too many idiots here that don't know what they are doing and end up losing money and then come here seeking revenge, shouting scam. Unfortunately for FortFS, some of us have been around the block a couple of times and know thievery when we see it.
Enough of the chit chat, lets get on to the facts of the case, none of which you have disputed, nor addressed.
You will see from my post that I acknowledged that the OP violated your Client Agreement. My accusation is far more serious than that. FortFS clearly has discretion on how it applies policy and you have chosen to apply it asymmetrically in your favour and prejudicial to your client. The fact is you knew about the violation the moment it happened. You should have immediately terminated the account, but instead you elected to let him continue trading comfortable in the knowledge that there was no way he was ever going to withdraw his winnings. If he were to lose, there would be no action required by yourselves for obvious reasons. That was dishonest pure and simple.
You quite correctly state he violated your T&C but you fail to explain how this was prejudicial to FortFS(especially to the tune of $170k in damages). I will have to review my own operations for the times I have helped someone, or opened and account for my wife from my laptop.
Furthermore, please explain where that money is now? Since your company is the counterparty, it is effectively the losing trader in this case. You have simply taken back the money you lost after having accepted and executing the bet, all with the knowledge that the outcome does not matter.
I understand that you did not apply the $500 withdrawal limit but that was only after your risk department had found a better play. You conveniently ignored point 6 in the OP's post where the $500 limit was initially applied. I have called you out on this limit before and you chose to ignore it. I have to assume that is because it is indefensible. There is no justifiable reason for it, other than the fact that it affects the running of your company.
The implication is astounding - that your clients funds are not segregated from your own funds.
I should point out that the $500 limit is a known issue here. Why are you trying to pretend it does not exist?Furthermore, here is a screengrab from your website :-
View attachment 57051
You claim that withdrawal limit via Neteller is $2000. If you are limiting it to $500 then your website is misleading.....or lying(same thing).
At least you seem aware of the effect of public opinion on your operation hence the dislike for terms like "thieves" and "scam". I suggest you start addressing the substance of the accusations rather than attacking the words I have used because you are not doing yourself any favours by avoiding the issue.
If you want to be credible, you need to prove me wrong not offensive.