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Scammed by usgfx
Thank you for your patience with us while we’ve been investing this matter further. We have now completed the investigation and come to the following conclusion.
You mentioned earlier that the client’s account was stopped out after the monthly profit sharing was paid out from his account. As the client's account had a monthly profit sharing that went to aother sub account under the same MAM, the master account’s margin was never changed and therefore never stopped out, that’s why the only account affected with the stop out was the client and not the master account as the master account margin stayed the same.
The monthly profit sharing payment was processed based on the agreement the client agreed on when signing a Limited Power of Attorney. We therefore believe that the client has a full understanding that the profit sharing payment will be processed from his account monthly. Unfortunately, we have to remind any client that it is important that the client still monitor the open positions and the account balance, even though the account is managed and traded for by a third party.
We are terribly sorry for what happened your client but USGFX has to follow what clients and traders agree on in the Limited Power of Attorney as it is a binding contract and we offer clients to sign these contracts as a way to make sure clients and third parties wishes are being respected and processed.
