On Aug 4 I filled a request to withdraw all my remaining balance from my account in smarttradefx.com. Their customer support Catriel told me SOON. Then no response for 10 days.
I sent them email again on Aug 14, They said they couldn't find my account. I searched all my emails and finally found that they changed their system because MT4 system changed. I gave them new account number. They said they found my account and I still have positive balance in it but they make excuse again. They want to charge dormancy fee for 5% a month! I haven't trade for one and half year so I will lose all my balance. I never saw this term when I open my account. They said it was new. However I didn't get notice about any term change. I told them if they don't refund I will file a case in FPA and to Canada and US stock and security trading agencies. This time they replied shortly but with another excuese. Fortunately I still kept the wire receipt of 3 years ago. I sent it to them, Then they became silent again.
I sent them email again on Aug 14, They said they couldn't find my account. I searched all my emails and finally found that they changed their system because MT4 system changed. I gave them new account number. They said they found my account and I still have positive balance in it but they make excuse again. They want to charge dormancy fee for 5% a month! I haven't trade for one and half year so I will lose all my balance. I never saw this term when I open my account. They said it was new. However I didn't get notice about any term change. I told them if they don't refund I will file a case in FPA and to Canada and US stock and security trading agencies. This time they replied shortly but with another excuese. Fortunately I still kept the wire receipt of 3 years ago. I sent it to them, Then they became silent again.
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