Exactly same thing happened to me!
refund ticket just got closed. hope to get my money back soon.
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I am not going to say much. I faced exactly the same problems recorded by earlier posters. They were even copy pasting my response as closing comment! FPA, please help us.
Here is the exchange that I had through Clickbank support system.
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This is an automated message from the ClickBank.com ticket system to confirm that this ticket has been closed. Below is the most recent comment regarding this ticket.
VENDOR(CBCSR): CLOSED: 2011-01-16 05:07:39 AM
Hi,
What is the resolution of this ticket?
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Your ticket has been closed. If you are not satisfied with this action, or if you need additional help on this issue, please reopen the ticket.
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View, respond, or change the status of this ticket by clicking on the link
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TICKET INFORMATION
Ticket Number: 3075741
Creation Date: 01/14/2011 7:22 AM PST
Ticket Type: TECH SUPPORT
Ticket Status: CLOSED
Reason Selected: Other (Please explain in comments below).
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PURCHASE INFORMATION
Order Number: KDD4EPBN-B002
Order Date: 01/12/2011 4:44 AM PST
Product: Stealth Forex Signals (Special 7 Day Trial Offer)
Product ID: 2
Vendor's Site:
Stealth Forex Signals
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ALL COMMENTS
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CBCSR(Andrea P): CREATED: 2011-01-14 07:22:41 AM Dear Sir,
I am not interested in your product as it did not perform as per my expectation.
Can you please refund my subscription amount of 49$ (paypal unique transaction ID 3P8240835X388131A)? Invoice ID KDD4EPBN-B002. Paymet agreement ID B-2GL80800GX714370V.
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VENDOR: CHANGED: 2011-01-14 04:09:12 PM
Changed from Refund to Tech Support
Dear Sir/Madam,
We are really sorry to see that you have applied for a refund for stealth forex signals
Please let us know what happened and how we can assist you. Perhaps you had the wrong settings or were using the wrong broker?
Maybe you had trouble installing the software? If so we have a fully trained team of experts waiting to assist you with the proper setup, so that you can start earning with our product.
Please note that you will no longer be able to use our product if you have requested and received a refund from us.
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-14 09:06:05 PM
Changed from Tech Support to Refund
Hi,
First of all, I dont understand whether your service is a subscription service where customer has to pay 49$ every month or its a one-time payment. Your website states, "Stealth Forex Signals ? the entire trading system, the software and training on how to use it all ? are yours for only $49.". However, I had to look up my paypal account to know that that is NOT the case. There is a record against your service in my "Recurring payment dashboard" with 49$ every month as the amount to be charged.
Secondly, I have sent a support request on 5th of January for which I have not received any reply. It was very important to me because I was not able to understand the fundamental way your product works. But I still took a leap of faith and bought your product. I am not going to pay for a pathetic support like yours.
Thirdly, I dont like the idea that I have to actually manually load up daily and hourly data to get a signal. I will definitly miss out on strong trends if I dont monitor the market and run your program. There is no way it can do any SL and TP management for me because it relies on customer to do so and it may not work with Sl hunting brokers. To summarise, it is doing a fraction of a job a typical commercial EA robot does but the amount charged is not that less.
So, combination of all these factors convinced me to not to carry on with this product. Please refund my 49$ subscription amount.
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VENDOR: CHANGED: 2011-01-14 10:29:56 PM
Changed from Refund to Tech Support
Dear Sir/Madam,
Draw downs and losses are a normal part of Forex trading and they should be expected in the short term, please reevaluate the products results over a longer period to see the true performance that can be achieved with it.
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-14 10:57:48 PM
Changed from Tech Support to Refund
Hi Scott,
Your response does not address any of my concerns mentioned in my previous update. Please issue the refund as soon as possible.
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VENDOR: CHANGED: 2011-01-14 11:20:09 PM
Changed from Refund to Tech Support
Dear Sir/Madam,
Please, don`t hurry with the refund, there is more than enough time to test the software more on a demo account without risking any real money and get a much clearer picture of its capabilities. Also if you have some problems with the set-up or any errors we`ll be more than happy to assist you.
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-14 11:30:47 PM
Changed from Tech Support to Refund
Hi Scott,
I dont have any problem with the setup. I just dont want to pay 49$ every month for a product which does not do half of the things that I want it to do and not to mention the bad support.
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VENDOR: CHANGED: 2011-01-14 11:37:54 PM
Changed from Refund to Tech Support
Dear Sir/Madam,
Please don't hurry with your decision to leave us. If you have had a problem with the set-up or any errors we`ll be happy to assist you.
As with any software there can be a period without large profits because of market conditions, but please continue testing the software and maybe you`ll change your mind.
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-14 11:55:23 PM
Changed from Tech Support to Refund
Hi,
Now I am getting annoyed and frustrated. Could you please refund my money before I file a complaint to Clickbank? Please honor your refund with no questions asked policy.
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VENDOR: CHANGED: 2011-01-15 12:09:01 AM
Changed from Refund to Tech Support
Dear Sir/Madam,
We would like to offer you a totally FREE upgrade to Stealth Forex Signals Pro.
This is the stealth forex signals big brother and comes with increased profitability and more trading pairs, this software is unique and not usually given away as a free gift as it retails for an extra $79 but you will receive it completely free of charge, should you choose to stay with us.
We really hope you will like this bonus and hope you reconsider your decision about leaving
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-15 12:12:37 AM
Changed from Tech Support to Refund
Hi Scott,
As I mentioned, I dont want to pay 49$ every month for this product irrespective of the upgrade.
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VENDOR: CHANGED: 2011-01-15 03:45:52 AM
Changed from Refund to Tech Support
Dear Sir/Madam,
Thanks for your email, we would like to offer you 2 totally FREE upgrades, number 1 an upgrade to Stealth Forex Signals Pro, this is the Stealth Forex Signals big brother and comes with increased profitability and more trading pairs, this software is unique and not usually given away as a free gift as it retails for $79 and number 2 a Stealth Forex Signals Ea Robot (usually retails at
$69 but you will receive both of these completely free of charge, should you choose to stay with us.
We really hope you will like this bonus and hope you reconsider your decision about leaving us.
Best regards,
Scott
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CUSTOMER: CHANGED: 2011-01-15 05:10:48 AM
Changed from Tech Support to Refund
Hi,
Do I still need to pay 49$ every month? If so, then I dont want the free upgrades that you are offering.
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VENDOR: CHANGED: 2011-01-16 03:46:51 AM
Changed from Refund to Tech Support
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VENDOR: CLOSED: 2011-01-16 03:46:56 AM
Changed from Refund to Tech Support
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CUSTOMER: REOPENED: 2011-01-16 04:09:58 AM
Hi,
What is the resolution of this ticket?
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VENDOR(CBCSR): CLOSED: 2011-01-16 05:07:39 AM
Hi,
What is the resolution of this ticket?