On 18th May 2015 I filled out a withdrawal request form and tried to get hold of them to verify some details I had filled in and if it was correct. My account manager contacted me and tried to give me reasons to carry on trading, I told him the reasons why I was withdrawing my funds and it had nothing to do with any bad service I had received, I need the funds for something else which should be irrelevant. After hearing me out he asked that I send him an email with my reasons, not sure why but I did and he said he would respond with the answer on the question I had about the details on my withdrawal form. Since then I have not had any replies from him and when I try and contact them through the chat line I get told different stories and they tell me that they will get my account manager to contact me, I am still waiting for him. The only call I have received was on 22 May from someone at YouTradeFX saying that they have bought SunbirdFX and will be dealing with the withdrawal but can't repay my money until SunbirdFX pay the money to them and had no timelines as to when this will be done. They actually think I believe that a company going through a sale would do this kind of thing to their customers!