Hi, everyone;
I try to explain to my bad experience with this broker;
Fx company.
I'm Italian and I am using a translator to write, therefore, be patient, though many words are a bit confused;
early to tell;
1: I decide to open an account, Company of Fx, since talking in chat, I was assured that I could open an account, free swap, since I wanted to do the trading in the medium / long term, initially, we have given much attention, but the chat, it worked normally, 10 minutes online, 3 hours off-line, and each time, I repeat, every time I wrote, let me wait, even 5-10 minutes, before answering.
I decide to open an account, however, always speaking with the same operator OLEG!
there is one operator, this alleged OLEG, even chatting, you decide to speak, with technical support, or advertisements, we always respond, when we, OLEG.
2: I open the account, I get the login and password, and download metatrader, already there are big problems here, metatrader, does not connect, and the site, FX company, is open only on a pc, on my classic, not to be, gives me problems for an extension, pls. "Strange", one is able only to open the hoome page, but not to make the loing.
3: open the account, they remain, forever, with the OLEG chat, I tell you deposit a small sum, to give it a try, but I say now, that will execute very quickly, a fetch of the deposit, because my intention and that to use liberty reserve.
the transfer, send it only to verify costs, times, and service.
4: I have the transfer from Italy to Latvia, where it is located, the bank, it takes 7 days to arrive, an absurdity.
5: I realize that the money has arrived, just because, I complain about chatting with OLEG, otherwise, I had not yet been credited to the account at that precise moment, I begin to feel a strong smell of scam.
OLEG to say, I go out immediately, the withdrawal of capital, the 2000 € that I sent, and that depositero, once accredited, my money, the bank, with liberty reserve.
OLEG, does not begin to remember more, disregard it, and tell me about the bonus, the fraudsters just as they do, then from there on, my war begins, but I could not, do anything, talk in chat, and depressing, do not respond or they ignore it, or, even worse, I have tried to write the transfer, but not true, money is always firm on metatrader.
6: I want to point out that when the money arrived, I have the account credited with the bonus of 50%, although he explicitly wrote that I did not want.
7: Now start sending emails to support, send 10-20 emails a week, and I meet only 3 times, with a few lines, always unprofessional, irritating, and with the air of being untouchable;
1 - EMAIL: I write well, and clearly, I disposo on my profile, account trading, taking, capital, € 2000;
they told me, telling me to be clearer.
2 - EMAIL: beginning to irritate me, and word usage, more direct, support, saying that I want my money back, well, you know what they said;
customer, their collection costs, 456 €, because the bank requires a large commission for transfers under € 5000.
Lards, damn, I have all written tests and email, attach the most forward, now we are focused here.
3 - EMAIL: initially decided, to stop the taking, because I'm scared, for the cost, 456 €, lost, eg, a bank, makes my blood run cold, but other days pass, and since, I get more news from the media, since, I wrote to give me an explanation, the Committee on the absurd, I decided, with great difficulty, to accept this commission, to save me at least, the remaining € 1500.
Then I write an email, specific, detailed, always with my trading account number, OLEG, as my reference, and control.
their response:
This is not an office, currency exchange, we are not exchangers he has violated the system!
damn, so they write, because now, they do not know what to say or where to attach, then, say that I have deposited, and then, I wanted to immediately withdraw. but then again OLEG knew everything.
4 - EMAIL: this is really the icing on the cake, will make you smile a lot, but believe me, which really sad and disappointing, write to me telling me that:
my deposit and withdrawal, and abnormal findings, and in my case, and in his hand, to lawyers, to make inquiries about me, and if there are problems, they will pass my case to the police!
well, that's about it, here I write my account number, and my name.
I have no more words to explain what I was done, if you are able to offer support, to seek justice against these swindlers and thieves, snakes, I would be very, very, very, grateful, and I acquitted, surely .
I put myself in your hands, I no longer know what to do, I tried them all.
Thank you for reading.
I try to explain to my bad experience with this broker;
Fx company.
I'm Italian and I am using a translator to write, therefore, be patient, though many words are a bit confused;
early to tell;
1: I decide to open an account, Company of Fx, since talking in chat, I was assured that I could open an account, free swap, since I wanted to do the trading in the medium / long term, initially, we have given much attention, but the chat, it worked normally, 10 minutes online, 3 hours off-line, and each time, I repeat, every time I wrote, let me wait, even 5-10 minutes, before answering.
I decide to open an account, however, always speaking with the same operator OLEG!
there is one operator, this alleged OLEG, even chatting, you decide to speak, with technical support, or advertisements, we always respond, when we, OLEG.
2: I open the account, I get the login and password, and download metatrader, already there are big problems here, metatrader, does not connect, and the site, FX company, is open only on a pc, on my classic, not to be, gives me problems for an extension, pls. "Strange", one is able only to open the hoome page, but not to make the loing.
3: open the account, they remain, forever, with the OLEG chat, I tell you deposit a small sum, to give it a try, but I say now, that will execute very quickly, a fetch of the deposit, because my intention and that to use liberty reserve.
the transfer, send it only to verify costs, times, and service.
4: I have the transfer from Italy to Latvia, where it is located, the bank, it takes 7 days to arrive, an absurdity.
5: I realize that the money has arrived, just because, I complain about chatting with OLEG, otherwise, I had not yet been credited to the account at that precise moment, I begin to feel a strong smell of scam.
OLEG to say, I go out immediately, the withdrawal of capital, the 2000 € that I sent, and that depositero, once accredited, my money, the bank, with liberty reserve.
OLEG, does not begin to remember more, disregard it, and tell me about the bonus, the fraudsters just as they do, then from there on, my war begins, but I could not, do anything, talk in chat, and depressing, do not respond or they ignore it, or, even worse, I have tried to write the transfer, but not true, money is always firm on metatrader.
6: I want to point out that when the money arrived, I have the account credited with the bonus of 50%, although he explicitly wrote that I did not want.
7: Now start sending emails to support, send 10-20 emails a week, and I meet only 3 times, with a few lines, always unprofessional, irritating, and with the air of being untouchable;
1 - EMAIL: I write well, and clearly, I disposo on my profile, account trading, taking, capital, € 2000;
they told me, telling me to be clearer.
2 - EMAIL: beginning to irritate me, and word usage, more direct, support, saying that I want my money back, well, you know what they said;
customer, their collection costs, 456 €, because the bank requires a large commission for transfers under € 5000.
Lards, damn, I have all written tests and email, attach the most forward, now we are focused here.
3 - EMAIL: initially decided, to stop the taking, because I'm scared, for the cost, 456 €, lost, eg, a bank, makes my blood run cold, but other days pass, and since, I get more news from the media, since, I wrote to give me an explanation, the Committee on the absurd, I decided, with great difficulty, to accept this commission, to save me at least, the remaining € 1500.
Then I write an email, specific, detailed, always with my trading account number, OLEG, as my reference, and control.
their response:
This is not an office, currency exchange, we are not exchangers he has violated the system!
damn, so they write, because now, they do not know what to say or where to attach, then, say that I have deposited, and then, I wanted to immediately withdraw. but then again OLEG knew everything.
4 - EMAIL: this is really the icing on the cake, will make you smile a lot, but believe me, which really sad and disappointing, write to me telling me that:
my deposit and withdrawal, and abnormal findings, and in my case, and in his hand, to lawyers, to make inquiries about me, and if there are problems, they will pass my case to the police!
well, that's about it, here I write my account number, and my name.
I have no more words to explain what I was done, if you are able to offer support, to seek justice against these swindlers and thieves, snakes, I would be very, very, very, grateful, and I acquitted, surely .
I put myself in your hands, I no longer know what to do, I tried them all.
Thank you for reading.
