SuperForex fraudulent withdrawal of funds

Maduka2017

Recruit
Messages
2
Superforex i thought it to be a good broker, but alas! I was wrong. They withdrew all my money plus the hot 120 bonus i got from them upon registration, claiming that i have many negative closed positions on my statement. I registered with $500 and i was credited with $600 hot bonus added to my account. Now they withdrew all the money at a closing equity of $1,300.75 after a month trading with them, while i was testing some of my strategies.Since i started trading i have never seen a situation where you withdraw a client's account balance without authorization. If they are meant to withdraw then why not cancel your useless Hot Bonus and refund back my start-up capital of $500. I am going to send as many reports about this to everyone around the forex world and the globe, so that they know the kind of fraudulent brokers they are dealing with. This is unacceptable..I have attached my account statement and all my transactions.
 

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FxMaster

Lt. Colonel
Messages
10,792
Superforex i thought it to be a good broker, but alas! I was wrong. They withdrew all my money plus the hot 120 bonus i got from them upon registration, claiming that i have many negative closed positions on my statement. I registered with $500 and i was credited with $600 hot bonus added to my account. Now they withdrew all the money at a closing equity of $1,300.75 after a month trading with them, while i was testing some of my strategies.Since i started trading i have never seen a situation where you withdraw a client's account balance without authorization. If they are meant to withdraw then why not cancel your useless Hot Bonus and refund back my start-up capital of $500. I am going to send as many reports about this to everyone around the forex world and the globe, so that they know the kind of fraudulent brokers they are dealing with. This is unacceptable..I have attached my account statement and all my transactions.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://superforex.com/contacts-information

Also, Share your story as a review here https://www.forexpeacearmy.com/forex-reviews/12257/www.superforex.com

You can also share your story on their social media pages mentioned below:
https://plus.google.com/+SuperForexOfficial

https://www.facebook.com/SuperforexOfficial/

https://www.pinterest.com/superforex/

https://www.instagram.com/superforex/

https://www.youtube.com/channel/UC5f6gSlkTrwjJj3gwiS8Leg

https://vk.com/clubsuperforex

https://twitter.com/SuperFin_Forex

https://www.linkedin.com/company-beta/10957451
 

Maduka2017

Recruit
Messages
2
Yes am going to do all that only when they don't refund my money back. They said i should send my complaint to the dealer@superforex.com for resolution within 10 working days. If they fail to refund my money back, i will take all the necessary actions i promised them in the complaint letter i already sent.
Please find below the overview of the complaint mail i sent to them, and kindly advise on what next i should do. Thanks;

UNAUTHORIZED AND UNWARRANTED WITHDRAWAL COMPLAINT


This is to bring to your notice that an unwarranted and unauthorized withdrawal manual order with ticket #3530053 occurred in my account from your internal desk at exactly 18:50:37 on the 28-09-2017, while I was on a live trade of EUR/USD with 2.0 lots open position-resulting in closure of my open position, initial start-up capital ($500), cancellation of the hot 120% bonus($600) and the floating profit of $185, all together amounting to the total of $1,300.75.

I immediately contacted the support team and your manager(Violetta) via email and whatsapp channels, but after wrong information accusing me of making a withdrawal from my cabinet by your manager Violetta, I was finally informed by your support team that the reason was because of many negative trades in my account.


Now my questions go like this:


1. Do you withdraw a client’s total account balance that had a profit of $185 over an initial deposit+ hot 120% bonus of $1100? Equity as at time of unauthorized withdrawal was $1285.75 due to floating position on EUR/USD with 2 lots size.


2. Did the assumed negative trades affect my initial startup capital and the hot 120% bonus?

Answer is No. And I have never heard of such in my entire forex history.


3. Negative trades? The reason for your assumed negative trades was due to the different strategies being tested on the live account by one of your partners in Expert Adviser programming- MT5FOREXEXPERTS from your webpage https://advisors.superforex.com/advisors

Now enough of the questions.

SuperForex was recommended to me by my EA programmers-MT5FOREXEXPERTS together with your 120% hot bonus. This is my tenth year as a trader with instaforex, AGEA, and AAAFx licenses and regulated brokers and I never experienced anything of a kind like this.

I demand that you please refund back my startup capital $500, my floating profit of $185, and compensation for the inconveniences you have caused me in my trading with you.

Please find below the details of this unauthorized and unwarranted withdrawal and bonus cancellation:


Names: Eloka Chidi Maduka

Account No: 120634

Date and time of occurrence: 2017.09.28 Time; 18:50:37

Unauthorized Withdrawal Ticket Order: #3530053

Hot Bonus Ticket/Balance- #3095265 ($600)

Deposit SOREXPAY #29782 Ticket/Balance- #3095266 ($500)


Now let me conclude by informing SuperForex that if by the end of your stipulated number of days upon receipt of this mail and I don’t get my money back into my account,

1.As a member of amnesty international, my organization will get a report on this irregularity.

2. I will request a cash back from SOREX PAY and VISA for reasons of fraudulent merchant and services not rendered.

3. I will send out copies of my petition and reports to the Economic and financial crimes commission in Nigeria, other media organizations to stop your operations in the country with Mr. Sampson of Office address: Plot 200 KM2, by Odo-Eran Bus Stop by Governors Road, Lasu-Isheri Exp Way, Alimosho in Lagos State.

4. The rest of the world and every stakeholder in the forex business will get mailed reports of this claims with evidence attached without any sentiments.

But I hope it will be amicably resolved as soon possible to avoid the consequences that might arise from this.
Thanks and regards,
Eloka Maduka
 
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