Yes am going to do all that only when they don't refund my money back. They said i should send my complaint to the
dealer@superforex.com for resolution within 10 working days. If they fail to refund my money back, i will take all the necessary actions i promised them in the complaint letter i already sent.
Please find below the overview of the complaint mail i sent to them, and kindly advise on what next i should do. Thanks;
UNAUTHORIZED AND UNWARRANTED WITHDRAWAL COMPLAINT
This is to bring to your notice that an unwarranted and unauthorized withdrawal manual order with ticket #3530053 occurred in my account from your internal desk at exactly 18:50:37 on the 28-09-2017, while I was on a live trade of EUR/USD with 2.0 lots open position-resulting in closure of my open position, initial start-up capital ($500), cancellation of the hot 120% bonus($600) and the floating profit of $185, all together amounting to the total of $1,300.75.
I immediately contacted the support team and your manager(Violetta) via email and whatsapp channels, but after wrong information accusing me of making a withdrawal from my cabinet by your manager Violetta, I was finally informed by your support team that the reason was because of many negative trades in my account.
Now my questions go like this:
1. Do you withdraw a client’s total account balance that had a profit of $185 over an initial deposit+ hot 120% bonus of $1100? Equity as at time of unauthorized withdrawal was $1285.75 due to floating position on EUR/USD with 2 lots size.
2. Did the assumed negative trades affect my initial startup capital and the hot 120% bonus?
Answer is No. And I have never heard of such in my entire forex history.
3. Negative trades? The reason for your assumed negative trades was due to the different strategies being tested on the live account by one of your partners in Expert Adviser programming- MT5FOREXEXPERTS from your webpage
https://advisors.superforex.com/advisors
Now enough of the questions.
SuperForex was recommended to me by my EA programmers-MT5FOREXEXPERTS together with your 120% hot bonus. This is my tenth year as a trader with instaforex, AGEA, and AAAFx licenses and regulated brokers and I never experienced anything of a kind like this.
I demand that you please refund back my startup capital $500, my floating profit of $185, and compensation for the inconveniences you have caused me in my trading with you.
Please find below the details of this unauthorized and unwarranted withdrawal and bonus cancellation:
Names: Eloka Chidi Maduka
Account No: 120634
Date and time of occurrence: 2017.09.28 Time; 18:50:37
Unauthorized Withdrawal Ticket Order: #3530053
Hot Bonus Ticket/Balance- #3095265 ($600)
Deposit SOREXPAY #29782 Ticket/Balance- #3095266 ($500)
Now let me conclude by informing SuperForex that if by the end of your stipulated number of days upon receipt of this mail and I don’t get my money back into my account,
1.As a member of amnesty international, my organization will get a report on this irregularity.
2. I will request a cash back from SOREX PAY and VISA for reasons of fraudulent merchant and services not rendered.
3. I will send out copies of my petition and reports to the Economic and financial crimes commission in Nigeria, other media organizations to stop your operations in the country with Mr. Sampson of Office address: Plot 200 KM2, by Odo-Eran Bus Stop by Governors Road, Lasu-Isheri Exp Way, Alimosho in Lagos State.
4. The rest of the world and every stakeholder in the forex business will get mailed reports of this claims with evidence attached without any sentiments.
But I hope it will be amicably resolved as soon possible to avoid the consequences that might arise from this.
Thanks and regards,
Eloka Maduka