I am having problems withdrawing funds from my Collective FX Global account. My initial request was submitted on February 24, 2014 at which time I received an automated response that my request was received. After not receiving funds I emailed again on April 1 and then on April 3. On April 3, I received the following email:
DearTraci,
Please accept our sincere apologies. We had your withdrawal showing as completed in our system, however, upon investigation we have found this is not the case. We have recently lost a member of our team and this may have led to the confusion.
Your withdrawal will be processed as a priority.
Regards,
TheCollectiveFXGLOBAL
www.thecollectivefxglobal.com
It is standard procedure to wait 10-15 business days for withdrawal requests, but when I still had not received funds by April 24 I emailed them asking about the delay but received no response. On April 29 I emailed again and still no response.
I called the contact numbers only to find that the numbers were no longer working.
I recently noticed that they are no longer accepting clients from the U.S. as stated on their website regarding new applications from US citizens:
“We are completing compliance review at this time.
To be notified as soon as it is ready, please get on the notification list below.”
Being a client from the U.S. since September of 2009 I was alarmed to read this on their website since I have not received any notice from them of the necessity for “completing compliance review” to accept new applications from U.S. citizens or how that might be affecting my membership as a U.S. citizen.
In the 4+ years of working with them I have always received immediate assistance with all requests – whether with the trading platform or account services. This recent behavior is not their standard procedure, but as a result of not receiving my withdrawal in addition to the lack of communication I am asking for your assistance in getting my funds back and closing my account.
DearTraci,
Please accept our sincere apologies. We had your withdrawal showing as completed in our system, however, upon investigation we have found this is not the case. We have recently lost a member of our team and this may have led to the confusion.
Your withdrawal will be processed as a priority.
Regards,
TheCollectiveFXGLOBAL
www.thecollectivefxglobal.com
It is standard procedure to wait 10-15 business days for withdrawal requests, but when I still had not received funds by April 24 I emailed them asking about the delay but received no response. On April 29 I emailed again and still no response.
I called the contact numbers only to find that the numbers were no longer working.
I recently noticed that they are no longer accepting clients from the U.S. as stated on their website regarding new applications from US citizens:
“We are completing compliance review at this time.
To be notified as soon as it is ready, please get on the notification list below.”
Being a client from the U.S. since September of 2009 I was alarmed to read this on their website since I have not received any notice from them of the necessity for “completing compliance review” to accept new applications from U.S. citizens or how that might be affecting my membership as a U.S. citizen.
In the 4+ years of working with them I have always received immediate assistance with all requests – whether with the trading platform or account services. This recent behavior is not their standard procedure, but as a result of not receiving my withdrawal in addition to the lack of communication I am asking for your assistance in getting my funds back and closing my account.