Surprised to see changes but I see how this makes a lot of sense.
I also like how subject lines will be changed to be more representative of the actual problem - it's better than the insults that don't even touch on the real problem.
Change can be a good thing! Also, rest and vacations. Hope you get to have one soon
BUT we are not giving up at all, I will do my best to help the victim's by sharing they way to get attention from broker's.