TDD Support
TheTradersDomain.com Representative
- Messages
- 13
This is very inaccurate. Our platform has grown exponentially over the last year due to the popularity of the PAMM system. So we are in the process of training staff to understand the systems and respond to timely inquiries.They have this notice posted when you log into your account:
We are currently in the process of adding additional support staff. At this time communication is a little slower and we understand that. We are aware of all pending transactions and we are working through them. Having funds on hold means that they are being processed, there is no issue. If you have a transaction # or email receipt we have the exact same information in our system. In addition, please be very cautious with exchangers right now as we are seeing more and more become insolvent. We will not be responsible for lost funds once they are released from our platform. Please ensure all Savvy requests are completed accurately both for deposits and withdrawals. We can not process deposits if we do not receive the Savvy deposit request under the USD wallet so please ensure that is done as you make your transfer.
Let me break this down for ya'll on what that actually means
TradersDomain:
We are currently in the process of adding additional support staff.
What it means:
We're actually a one-man show (maybe 2) because if there were more people with knowledge of what’s truly going on in the backend, it would put our fraud enterprise at risk.
TradersDomain:
At this time communication is a little slower and we understand that.
What it means:
Please go away and stop asking. Hopefully we never hear from you again because you're tired of getting ignored by us.
TradersDomain:
We are aware of all pending transactions and we are working through them.
What it means:
Ummmm we actually don't have your money anymore... in fact, if you looked at our books you'll see we're having to rob peter to pay paul on a daily basis.
TradersDomain:
Having funds on hold means that they are being processed, there is no issue.
What it means:
Nothing to see here. Move along now
TradersDomain:
If you have a transaction # or email receipt we have the exact same information in our system.
What it means:
We're going to pretend we're doing real stuff by using words like "transaction #" and "email receipt" and "system".
TradersDomain:
In addition, please be very cautious with exchangers right now as we are seeing more and more become insolvent.
What it means:
I know this has absolutely nothing to do with your main problem of not being able to retrieve your funds from us, but we like deflecting and pretending to be your savior by warning you of the imminent dangers that exist in the world.
TradersDomain:
We will not be responsible for lost funds once they are released from our platform.
What it means:
Normally, when we lie, we also build up on that lie and re-enforce it with "we told you so". Don't blame us, we're just looking out for you.
TradersDomain:
Please ensure all Savvy requests are completed accurately both for deposits and withdrawals.
What it means:
We're pretending things are running slow/not getting done because YOU (the customer) aren't doing things correctly. Shame on you customer!
TradersDomain:
We can not process deposits if we do not receive the Savvy deposit request under the USD wallet so please ensure that is done as you make your transfer.
What it means:
Filler words to make me look smart. I love lamp.
The end
Funds are placed on "hold" so that as we process transactions a client can not trade the funds and then subsequently lose them while being paid. This is a standard practice across all brokerage platforms. It allows the client to see that their funds are still present until processed but they can not do any further transactions with them.
Email receipts are given to you each time you do a transaction. It provides you the amount you are withdrawing as well as the transaction number and method of your withdrawal. There is nothing inaccurate from that statement.
We have had numerous clients ask us to cancel transactions due to exchangers they originally were sending funds to. This was a courtesy statement to our clients so they do not lose funds intentionally such as sending them to an old FTX wallet. We also do not want clients being blindsided and thinking it was our platform that didn't release the funds.
Savvy wallet requests have been done inaccurately. This is just an educational comment to assist those that may be wondering why their deposit or withdrawal did not process correctly. Once again we process 100s of requests a day but inaccuracies slow our processing down and it impacts everyone. There are specific instructions on how to make deposits and withdrawals. We are just providing reminders.
We are waiting for your to DM us your email so we can clear your transactions and remove you from the platform. We do not need ungrateful clients who have taken advantage of our system and made multiple withdrawal requests after we have specifically said not to.
