chapmagorge
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This is not a scam per se but a strange problem with Think Or Swim I had last week.
I bought AUD / USD at circa 0.9760 with a stop on it at 0.9678 and closed it for a small profit. I opened a sell on AUD / USD after that which was closed for a small profit. I then bought AUD / USD again and the market went against me but to my horror it was closed by the Sell Stop which was on a ticket already closed. I contacted them through live chat as this was happening and was told that I should have cancelled the Sell Stop order as it is separate, I am very upset as I have never heard of this before, every other broker I have used closes all orders associated with that ticket so I am perplexed that a Sell Stop can close a completely different order.
To make matters worse there is no mention of this in their definitions so I'm hoping to claim this back but fear my chances are slim.
I bought AUD / USD at circa 0.9760 with a stop on it at 0.9678 and closed it for a small profit. I opened a sell on AUD / USD after that which was closed for a small profit. I then bought AUD / USD again and the market went against me but to my horror it was closed by the Sell Stop which was on a ticket already closed. I contacted them through live chat as this was happening and was told that I should have cancelled the Sell Stop order as it is separate, I am very upset as I have never heard of this before, every other broker I have used closes all orders associated with that ticket so I am perplexed that a Sell Stop can close a completely different order.
To make matters worse there is no mention of this in their definitions so I'm hoping to claim this back but fear my chances are slim.