Wrong:
View attachment 55645
Their address is in Sydney. Maybe you should visit their real offices then if you can't get this solved via online services.
Also in the PDF I uploaded (or on that screenshot) you can see that actually it's the AFCA handling any complaints not the ASIC (the ASIC just provides the info about that company but the company doesn't have any regulator number at the ASIC). You can see their AFCA membership number and you can also see their AFSL auditor's company name above. I guess that should be enough info for you to get your complaint even to your local Australian police then.
How does a simple guess from another thread have anything to do with this thread here? I'm not working for any broker. I'm a trader from Europe and have nothing to do with IC Markets (and I'm also not your "dear").
I just wanted to show you that you already had a huge loss before the change, and that you closed your loss because you were panicking after the change. Now you're ranting against the broker because you say the panic was only caused by the broker and not from your own trading mindset. I don't know which court would ever handle such complaints where it's about your own money/risk management and trading mindset. But you can try with the AFCA and your local police now. Good luck!
It's good that you are from Europe and probably Germany. Have you seen me commenting on German laws and how things work there ? I have worked and lived in many cities here. From NSW to Victoria to Queensland. If you are from Western Europe, you probably should know that I cannot just knock on their door and show some muscle and ask for my money back unlike some parts of the world .
I has to be though the legal channel. Have you ever lived in my country ? Have you ever been in ASIC offices in Australia ? have you every closely dealt with these organisation in Australia ? Do you know our culture ? Probably not.
Because I do not know anything about Germany. I just thought you should have pretty strict laws and better than us over there.
Our consumer laws are pretty strict. If sales persons tells you that a laptop comes with windows 10 (verbally ) and later you realize that it's running on windows 7. You can return your item within 7 days and get your money back.
If they tell you it fits for your purpose and later you realize that it does not work the way you want. same thing, return it and get your money back
But regarding financial firms. We are screwed up and most related Australian authorities are rotten and corrupt from bottom to top.There is basically no protection.
AFCA is new name of old Pig FOS .They changed their name to rescue poor Australian citizens but since they opened in late 2018, they have proven that are even worst than FOS. They do not have single good review for crying out loud! .
AFCA has 35000 members and it's private ORG and at least makes 2 million from membership charges only.
Expecting justice from this biased system is like asking them to kill their own mom! You probably never lived or worked here but reading reviews will give you an idea.
I've meet many people specially at private banks who lodged complaints with old pig FOS and the new one AFCA, All same stories. heard it from family and friends
You can open yourself a broker here easily. Do you know how many mortgage broker and FX brokers rip off people each year in Australia ? and later after they stole millions of dollars. ASIC moves his ... a little due to media pressure not if they really wanna do anything!
Have you seen private banks gang up with car yards in Western Sydney ?They give application forms to car dealers & promise 4% car loans but later charge the poor guy twice plus applications fees and it goes beyond 10% after he signs the contract ?
I don't know anything about Germany. Never lived or worked there. Never dealt with their financial firms .
I know about my own country and I feel that I'm only allowed to comment on that.
By the way I call all my friends dear you could be my friend .Take it lightly mate