I am filing a case against Tickmill broker on Seychelles division for manipulating MT4 platform on their side. This company is fraud. On Tuesday November 27th, I have noticed that 3 of my pending orders 50321139, 50324885, 50325173 for the account # 124466 was not closed despite several attempts made by my EA and the log files records that the message was " can not be closed". I have contacted the support and they said the following:
Dear Client
Thanks for your email and the information provided, kindly note that your MT4 account 124466 is a classic account which has markups on spreads ( more info here:https://tickmill.com/accounts/types/classic/) . Can you check your EA’s settings and have in mind the extra markups on spreads for your mt4 account. It could be the case that your EA is taking under consideration Pro account values while in your case those prices will be invalid .
This is the most absurd respond I got. I knew my account is classic and has mark ups but it has nothing to do with the error message my EA gave that the pending orders could not be closed, this is the problem from their server side and my EA has no fault.
The next day my whole account got blown up because their sever continued to reject closure of pending orders and as a result, all those orders triggered against my EAs logic and caused huge draw downs on my account resulting my account to be liquidated, here is the log files I sent to them:
2018.11.28 18:12:41.381 Ultimate Scalper EURUSD,M1: pending order #50516089 cannot be closed
2018.11.28 18:12:40.289 Ultimate Scalper EURUSD,M1: pending order #50516089 cannot be closed
2018.11.28 18:12:39.197 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:38.105 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:36.981 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:35.874 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:34.766 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:33.658 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:32.566 Ultimate Scalper EURUSD,M1: pending order #50516347 cannot be closed
2018.11.28 18:12:31.474 Ultimate Scalper EURUSD,M1: pending order #50516347 cannot be closed
2018.11.28 18:12:30.367 Ultimate Scalper EURUSD,M1: pending order #50516767 cannot be closed
2018.11.28 18:12:29.275 Ultimate Scalper EURUSD,M1: pending order #50516767 cannot be closed
2018.11.28 18:12:28.183 Ultimate Scalper EURUSD,M1: pending order #50516906 cannot be closed
2018.11.28 18:12:27.091 Ultimate Scalper EURUSD,M1: pending order #50516906 cannot be closed
2018.11.28 18:12:25.999 Ultimate Scalper EURUSD,M1: pending order #50517123 cannot be closed
2018.11.28 18:12:24.891 Ultimate Scalper EURUSD,M1: pending order #50517123 cannot be closed
2018.11.28 18:12:23.799 Ultimate Scalper EURUSD,M1: pending order #50517267 cannot be closed
2018.11.28 18:12:22.707 Ultimate Scalper EURUSD,M1: pending order #50517267 cannot be closed
2018.11.28 18:12:21.615 Ultimate Scalper EURUSD,M1: pending order #50517527 cannot be closed
2018.11.28 18:12:20.508 Ultimate Scalper EURUSD,M1: pending order #50517527 cannot be closed
2018.11.28 18:12:19.416 Ultimate Scalper EURUSD,M1: pending order #50517646 cannot be closed
2018.11.28 18:12:18.324 Ultimate Scalper EURUSD,M1: pending order #50517646 cannot be closed
2018.11.28 18:12:17.232 Ultimate Scalper EURUSD,M1: pending order #50517812 cannot be closed
2018.11.28 18:12:16.140 Ultimate Scalper EURUSD,M1: pending order #50517812 cannot be closed
2018.11.28 18:12:15.048 Ultimate Scalper EURUSD,M1: pending order #50518023 cannot be closed
2018.11.28 18:12:13.940 Ultimate Scalper EURUSD,M1: pending order #50518023 cannot be closed
2018.11.28 18:12:12.848 Ultimate Scalper EURUSD,M1: pending order #50518767 cannot be closed
2018.11.28 18:12:11.756 Ultimate Scalper EURUSD,M1: pending order #50518767 cannot be closed
when I sent them message they came back and said this:
"Dear Client
Thank you again for your email. It seems the previous issue was not resolved, Your EA is constantly trying to modify / delete pending orders while previous requests were not completed yet and also it doesn’t take under consideration the markups on the classic account . Rest assure that the mentioned “ cannot be closed” message is not something we have control over. Its derived from your EA’s settings. If you have any logs from your side that shows any rejections then please do send them to us"
Of course I have log files for rejections, it is above and I sent them already. When I counter them, they came back with the more absurd response:
Dear Client
Thank you again for your email and apologize for any inconvenience caused and please note that we never interfere with our client’s orders not we are allowed to.
For your information In general clients can send up to 16 trade requests at the same time. 4 Hand requests and 12 request via MQL4 programs. If that amount is exceeded you will not be able to made any operations.
As per our discussions also with Metaquotes there seems to be not issues on server side so we would suggest to check your EA’s setting along with the developer of the EA. Would you be kind enough to send us logs from your terminal to investigate this better? Terminal-file-open data folder-logs-pick the relevant date.
Big lie and deceive, there is no such thing in their terms of agreement and there is no such a thing for 16 trades, there is no thing mentioned on their terms, that's a big lie and joke...
This company is fraud, I lost $930 for their deceiving practices..
Dear Client
Thanks for your email and the information provided, kindly note that your MT4 account 124466 is a classic account which has markups on spreads ( more info here:https://tickmill.com/accounts/types/classic/) . Can you check your EA’s settings and have in mind the extra markups on spreads for your mt4 account. It could be the case that your EA is taking under consideration Pro account values while in your case those prices will be invalid .
This is the most absurd respond I got. I knew my account is classic and has mark ups but it has nothing to do with the error message my EA gave that the pending orders could not be closed, this is the problem from their server side and my EA has no fault.
The next day my whole account got blown up because their sever continued to reject closure of pending orders and as a result, all those orders triggered against my EAs logic and caused huge draw downs on my account resulting my account to be liquidated, here is the log files I sent to them:
2018.11.28 18:12:41.381 Ultimate Scalper EURUSD,M1: pending order #50516089 cannot be closed
2018.11.28 18:12:40.289 Ultimate Scalper EURUSD,M1: pending order #50516089 cannot be closed
2018.11.28 18:12:39.197 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:38.105 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:36.981 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:35.874 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:34.766 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:33.658 Ultimate Scalper EURUSD,M1: pending order #50516243 cannot be closed
2018.11.28 18:12:32.566 Ultimate Scalper EURUSD,M1: pending order #50516347 cannot be closed
2018.11.28 18:12:31.474 Ultimate Scalper EURUSD,M1: pending order #50516347 cannot be closed
2018.11.28 18:12:30.367 Ultimate Scalper EURUSD,M1: pending order #50516767 cannot be closed
2018.11.28 18:12:29.275 Ultimate Scalper EURUSD,M1: pending order #50516767 cannot be closed
2018.11.28 18:12:28.183 Ultimate Scalper EURUSD,M1: pending order #50516906 cannot be closed
2018.11.28 18:12:27.091 Ultimate Scalper EURUSD,M1: pending order #50516906 cannot be closed
2018.11.28 18:12:25.999 Ultimate Scalper EURUSD,M1: pending order #50517123 cannot be closed
2018.11.28 18:12:24.891 Ultimate Scalper EURUSD,M1: pending order #50517123 cannot be closed
2018.11.28 18:12:23.799 Ultimate Scalper EURUSD,M1: pending order #50517267 cannot be closed
2018.11.28 18:12:22.707 Ultimate Scalper EURUSD,M1: pending order #50517267 cannot be closed
2018.11.28 18:12:21.615 Ultimate Scalper EURUSD,M1: pending order #50517527 cannot be closed
2018.11.28 18:12:20.508 Ultimate Scalper EURUSD,M1: pending order #50517527 cannot be closed
2018.11.28 18:12:19.416 Ultimate Scalper EURUSD,M1: pending order #50517646 cannot be closed
2018.11.28 18:12:18.324 Ultimate Scalper EURUSD,M1: pending order #50517646 cannot be closed
2018.11.28 18:12:17.232 Ultimate Scalper EURUSD,M1: pending order #50517812 cannot be closed
2018.11.28 18:12:16.140 Ultimate Scalper EURUSD,M1: pending order #50517812 cannot be closed
2018.11.28 18:12:15.048 Ultimate Scalper EURUSD,M1: pending order #50518023 cannot be closed
2018.11.28 18:12:13.940 Ultimate Scalper EURUSD,M1: pending order #50518023 cannot be closed
2018.11.28 18:12:12.848 Ultimate Scalper EURUSD,M1: pending order #50518767 cannot be closed
2018.11.28 18:12:11.756 Ultimate Scalper EURUSD,M1: pending order #50518767 cannot be closed
when I sent them message they came back and said this:
"Dear Client
Thank you again for your email. It seems the previous issue was not resolved, Your EA is constantly trying to modify / delete pending orders while previous requests were not completed yet and also it doesn’t take under consideration the markups on the classic account . Rest assure that the mentioned “ cannot be closed” message is not something we have control over. Its derived from your EA’s settings. If you have any logs from your side that shows any rejections then please do send them to us"
Of course I have log files for rejections, it is above and I sent them already. When I counter them, they came back with the more absurd response:
Dear Client
Thank you again for your email and apologize for any inconvenience caused and please note that we never interfere with our client’s orders not we are allowed to.
For your information In general clients can send up to 16 trade requests at the same time. 4 Hand requests and 12 request via MQL4 programs. If that amount is exceeded you will not be able to made any operations.
As per our discussions also with Metaquotes there seems to be not issues on server side so we would suggest to check your EA’s setting along with the developer of the EA. Would you be kind enough to send us logs from your terminal to investigate this better? Terminal-file-open data folder-logs-pick the relevant date.
Big lie and deceive, there is no such thing in their terms of agreement and there is no such a thing for 16 trades, there is no thing mentioned on their terms, that's a big lie and joke...
This company is fraud, I lost $930 for their deceiving practices..