TopOption very poor customer support... Refund not being actioned!!!

botsog

Private
Messages
26
Hi Traders! I traded with TopOption more than two years ago. I had a satisfactory experience with them before. Withdrawal will take up to three working days through wire transfer. They were then at that time under Safecap. They are now under LeadTrade Ltd. which also owns optionsclick.com, prestigeoption.com, excellenceoption.com and platiniumoption.com. Last 31st August 2016, because of satisfactory trading experience before, i tried to trade with them again. Comparing Safecap and Leadtrade, customer satisfaction is miles apart between them. For those who have issues with TopOptions, please share with us your experience.
 

botsog

Private
Messages
26
here is the photo of my deposit of $105 last 31st August 2016.
 

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botsog

Private
Messages
26
After uploading my documents last 31st August 2016 for account verification, i received an email informing me that they already received my documents. They also informed me that it will take 48hrs to verify it.
 

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botsog

Private
Messages
26
After informing me that verification process will take 48hrs after submission of my documents last 31st August 2016, I never heard from them even requesting a call from their support through their Contact Us page and even Online Chat. Online Chat is a waste of time because after waiting for more than 1 hour, nobody cared to respond even they have seen my message.
 

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FxMaster

Lt. Colonel
Messages
10,779
Hi Traders! I traded with TopOption more than two years ago. I had a satisfactory experience with them before. Withdrawal will take up to three working days through wire transfer. They were then at that time under Safecap. They are now under LeadTrade Ltd. which also owns optionsclick.com, prestigeoption.com, excellenceoption.com and platiniumoption.com. Last 31st August 2016, because of satisfactory trading experience before, i tried to trade with them again. Comparing Safecap and Leadtrade, customer satisfaction is miles apart between them. For those who have issues with TopOptions, please share with us your experience.

TopOptions already marked as a scam Broker base on Trader`s vote and scamming cases. You can read more here http://www.forexpeacearmy.com/forex-reviews/10111/www.topoption.com

Now come to solution of your problem, Contact Rebecca here WinChargeback, she will help you to get back your money.
 

botsog

Private
Messages
26

botsog

Private
Messages
26
dear traders, just to inform that they returned my money after so many emails and i also informed them that my complaint in FPA will be seen by 50k members. it worked!!! :)
 

FxMaster

Lt. Colonel
Messages
10,779
dear traders, just to inform that they returned my money after so many emails and i also informed them that my complaint in FPA will be seen by 50k members. it worked!!! :)

You got all your money back? Money arrived in your bank account?
 
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