Sorry for my late reply.Sannah, how have you come along since?
The answer is I have been scammed. I never received help from "my" professional broker Helena and even worse received a phone call from someone different telling me Helena will no longer be helping me as she has left the company and requested me to deposit MORE FUNDS in my account so he can assit. I refused and they closed down trades during November without my permission and it brought my account to a negative and like you can guess, my account is now CLOSED.
This has been my first trading experience and I am so disappointed that after all the promises they made about TRADE12 being legit I became a victim of scam.
I still want to continue trading and I am now so skeptical to try any other broker