The issue affected both of you in a similar way so we will copy here most of what we responded to Getpar's thread:
We attached two images here to illustrate the issue. These are M1 charts on WTICrude. This issue lasted for a few days and went unnoticed. It happened intermittently and would last for either minutes or many hours at a time. The charts attached show the main time frames under question in this thread.
You can clearly see the issue with the price feed that was going through our system. While this was happening, the price was going up and down 20 pips at a time, over and over and over again. If you check the trades placed by the client you will find they lasted only several seconds and were closed for a large "profit". In reality these trades were closed as losses. This is why we deleted them from the client's account - instead of correcting prices, which would result in unfair losses, we deleted the orders.
Based on the client's trading activity, he was taking advantage of this issue in our feeds and went to sleep feeling like he had found something to make him rich fast. Unfortunately, it was not real and we had to remove the trades. The client felt a sense of entitlement to these false "profits" and thus began all of the legal and other sort of threats. We will not change our response regardless of any threats or public discussion of this issue. We are sorry that you feel upset about this, but you can feel free to log into an account on our website and then log into any other broker and compare M1 Oil charts. You will not find another place with this sort of price action going on. We will not correct the charts and will leave them as such so you can freely make all of the comparisons you want.
If you have other trades placed during this time on other pairs we can discuss them by email and determine how to best handle them, but we will not discuss further paying these false profits that in reality did not occur.
