Hi,
Can anybody tell me or share an experience regarding traderush bonuses/ refund?
I'm having problem withdrawing as according to them I have bonus in my account but as far as I'm aware I never sign any document that said I want a bonus.
I had a bonus with them before that I sign up for(I actually signed it electronically) and I had to meet certain trading requirement before withdrawing (30x bonus amount). I met them and had withdrawn with no problem.
In recent case however. From my account manager I found out that the bonus is actually the refund from my supposedly insured trade. ( Meaning my account manager give me a trading signal and if I LOST I'll get a refund). Totally miss leading in my opinion as I'm not aware of it. And my account manager knew very well that I would like to avoid getting any bonus for the reason that it will take me a very long time to meet the trading requirement.
And from the email I receive from the accounting department I found out that if you got refund you have to trade amount of 20*bonus amount before I can withdraw.
I was so disappointed with this. However I just want to get on with this and my account manager actually promise me to help me. He met his promise by trading with me every day until I met the requirement.
So I thought. I have traded many times under supervision of my account manager that result in lost almost half of my balance from $4136 to just $2249.
Anyway The fact is I'm still not able to withdraw and I asked the accounting department to tell me how much more do I have to trade to lift my restriction. But no answer It's almost a week. and has been trying to contact my account manager for the past almost two weeks with no reply. I wonder why. To be honest in this situation I just dont want to trade anymore.
Even though I had a better experience with them earlier. I'm starting to question their honesty and customer service. The fact that I got no answer from both the accounting department and my account manager make me wonder.
I hope I can get advice or a little answer from this forum.
In the mean time I'll keep contacting them. who knows.
Thank you in advance.
Can anybody tell me or share an experience regarding traderush bonuses/ refund?
I'm having problem withdrawing as according to them I have bonus in my account but as far as I'm aware I never sign any document that said I want a bonus.
I had a bonus with them before that I sign up for(I actually signed it electronically) and I had to meet certain trading requirement before withdrawing (30x bonus amount). I met them and had withdrawn with no problem.
In recent case however. From my account manager I found out that the bonus is actually the refund from my supposedly insured trade. ( Meaning my account manager give me a trading signal and if I LOST I'll get a refund). Totally miss leading in my opinion as I'm not aware of it. And my account manager knew very well that I would like to avoid getting any bonus for the reason that it will take me a very long time to meet the trading requirement.
And from the email I receive from the accounting department I found out that if you got refund you have to trade amount of 20*bonus amount before I can withdraw.
I was so disappointed with this. However I just want to get on with this and my account manager actually promise me to help me. He met his promise by trading with me every day until I met the requirement.
So I thought. I have traded many times under supervision of my account manager that result in lost almost half of my balance from $4136 to just $2249.
Anyway The fact is I'm still not able to withdraw and I asked the accounting department to tell me how much more do I have to trade to lift my restriction. But no answer It's almost a week. and has been trying to contact my account manager for the past almost two weeks with no reply. I wonder why. To be honest in this situation I just dont want to trade anymore.
Even though I had a better experience with them earlier. I'm starting to question their honesty and customer service. The fact that I got no answer from both the accounting department and my account manager make me wonder.
I hope I can get advice or a little answer from this forum.
In the mean time I'll keep contacting them. who knows.
Thank you in advance.