TraderXP.com SCAM Alert - Charged my card without my authorization

jehjay

Recruit
Messages
1
Hello fellow forum members and dignified traders.

I opened an account with TraderXP.com with a $500 deposit. They gave me $1000 bonus (which I really didn't want). I had a couple bad trades that took my balance down to $1000. Then, out of the blue, I received an email from Traderxp.com saying "New Deposit." I did not authorize them to charge my card and I entered a support ticket and have called and no one will reply. My so called Account Manager had been giving me the run around and told me that they would give the money back. So, I submitted for a withdraw - they canceled it. My account manager, Mark Goldman, keeps telling me I'll get the money back and he keeps wanting to deposit more.

I am very, very upset that a broker would charge on my card without my authorization. I immediately logged in and deleted my card from their system, but they won't give me my $500 back. I realize this is chump change, but it's the principle of the thing and we can't have brokers going around charging our cards without authorization. I've filed a claim with my bank, but they tell me that unless TraderXP agrees to give the money back, there is probably not a lot I can do.

Here is the email from TraderXP:
Thank you for depositing at TraderXP.

As always, we like our customers to be as updated as possible regarding all activities on our site.

Please review the following regarding the charge in order to help you keep track of your investments, as well as to help you identify the charge on your card statement.

Your card has been charged 500 USD, on 13/06/2013.

We wish you the best of luck and a successful trading experience on TraderXP, today's most reliable and secure trading platform.
START TRADING NOW

Thank you,
The TraderXP team
 
Last edited:

Master Yoda

Captain
Messages
2,929
Call your bank and and ask for a chargeback!
Who gives so much bonus anyway...? if it's good to be true so it's good to be true.
The Mark Goldman guy is so ignorant...
 

ali marub

Corporal
Messages
189
Let see what else we can find on them,and what regulation if any or where there about if you can also report to regulaters.
 

Master Yoda

Captain
Messages
2,929
I am still amazed by that chat... forget the bonus that is higher than a casino, the professionalism by that Mark guy is just amazing
 

markgoldman

TraderXP.com Representative
Messages
2
Well all along it was a technical mistake made by the wire system, i did apologize to john and kept on communication with him almost every day
the reason the refund held back was lack of forms from his end which resolved....
bottom line john got his 500$ back and invested 2k more after it with me
SO ALL OF YOU GUYS THAT GOOGLE ME AND FOUND THIS MISTAKE ABOUT ME PLEASE READ MORE.... I AM A MAN OF MY WORD AND TraderXP never let non of my clients down trading wise or getting clients money(withdrawal)
And the BONUS is not a must by the way
 

markgoldman

TraderXP.com Representative
Messages
2
here is the skype chat as well
 

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