I have been waiting over 4 months for a withdrawal of £5,000. I have tried numerous attempts to contact TraderXP directly: through my 'account manager' SHON (Sean) PARK; by calling customer services; by emailing customer services.
Sean Park insists he is not in control of withdrawals (but never tells me who is); customer services promise the withdrawal within a week but then cancel the pending request without explanation; a lady at customer services via email seemed to be helping me but is now ignoring my emails completely.
I've had to re-request my withdrawal 4 times now because they cancel it for no reason.
According to their own T&Cs there should be no reason why my withdrawal request has not been accepted.
I have records of dates along with all previous email conversations. I have screenshots of 'Live Chat' operators terminating the conversation once they realise I am asking to withdraw.
I have been hung up on twice in the last week when I have asked for the name of the operator I am speaking to.
Unfortunately I didn't do the research into Binary Options companies that I should have done - DO NOT MAKE MY MISTAKEView attachment Screenshot for FPA.docx
Sean Park insists he is not in control of withdrawals (but never tells me who is); customer services promise the withdrawal within a week but then cancel the pending request without explanation; a lady at customer services via email seemed to be helping me but is now ignoring my emails completely.
I've had to re-request my withdrawal 4 times now because they cancel it for no reason.
According to their own T&Cs there should be no reason why my withdrawal request has not been accepted.
I have records of dates along with all previous email conversations. I have screenshots of 'Live Chat' operators terminating the conversation once they realise I am asking to withdraw.
I have been hung up on twice in the last week when I have asked for the name of the operator I am speaking to.
Unfortunately I didn't do the research into Binary Options companies that I should have done - DO NOT MAKE MY MISTAKEView attachment Screenshot for FPA.docx