Hi Carel. I received one last email from them yesterday before they stopped responding to all my emails. I tried to call them several times and all their lines are busy. I don't believe this company is based in the UK. When I used to be able to get through to them it was always electronic and sounded overseas.If you say they still exist, have you had contact with them recently, and if so when last?
Most of my actions was to try and resolve it with them, even sent an email to invite them to the thread I created on here...https://www.forexpeacearmy.com/community/threads/tradetime-com-scam-alert.60273/ without any response this far.
My bank says they cannot facilitate a return. Still investigating other possibilities.
After many emails, I can confirm that David on the European Desk helped me to get my monies refunded. Apparently, if you have an open trade you cannot get funds returned to you until the trade is closed. I did not know that, in my absolute frustration I closed the trade I had open at a loss, which I did not care about as I just needed the funds returned to me. I have had a loss in my family and I was under a lot of stress and pressure and I had more than $100 I needed returning to me it was a large sum. Long story short, after numerous emails, and contact from this forum to them, my money was finally returned to me. I wrote to them and told them that they need to improve their communication especially via email and that I thought it was totally unprofessional to not respond back to clients calls and emails. Let's hope they will do better. I am glad I am done with this whole affair. A very unfortunate experience. Keep pursuing them until you get your money back as its yours and not theirs.I received a phone call from one of my previous account managers, about 30 minutes after the invite to them from this platform. This was on Tuesday. He stated that he needs time to investigate why my withdrawal request (submitted on 16 April) was not processed as yet and would provide me feedback by latest today. I have not heard from them again, even after I sent a reminder email to him this morning. I see they also do not participate on this thread, although they received the invite. To me it is clear that they do not process withdrawals which is a big risk to any trader and places them in the scam category.
Here are the details of the gentlemen who helped me. I am not sure if he can help you too. Let me know if you have any luck.I do not have any open trades, not since I made the withdrawal request a month ago.
Good to hear they decided to assist you. I will appreciate if you can share the contact details for the European Desk.