Trading account octafx been locked during trading session with open ticket. My trading account no 13108888

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Hi, my name rosmaini, octafx ac13108888 have been locked around 9pm to 12pm malaysia time. During that time i hv 15 tickets total 0.75lot sell gbpusd. I hv been ask to verify my credit card during that time after i made 2nd deposit using that card. Between that time, i can close all my trade tickets with profit position. I ad chat with them to release my account immediately but they said need to verify. Once done, the gbpusd up n my trade not all in profits position anymore. I hv emails them to give some compensation but they refuse.View attachment 60168
Heard bad things about this broker, I'd stay well away in future, and find a new broker.