Can you please help me, I have recently joined UFX, my account manger in London accessed my account and contacted me, and the dealer in the dealing room, he made two huge deals ( limited order ), balancing each other, expires in a month time, far beyond the size of my balance, with my disapproval. In fact I pleaded with him not to do the deals, I even told the dealer on the phone no. My equity was in a safe position before the deals. He put my account in a jeopardy. Fortunately, I have recorded all our conversations and copied all trading history of my account. My account still active, but I can not use it, till I add more money into my account. He told me to borrow money from friends, sell your house, which I found it unethical. They took large amount of money from my balance account, I questioned him, he said it's the rolling over charges for the huge size deals were made. I totally hold him responsible.
I thought unauthorised trading of a client account are crimes. I have emailed UFX customer complaints department, so many times, sent them the screenshots of what he did and the conversation as a proof, that I have disapproved, their reply was, your request has been received, and then I get a call from him to tell me I am trying to help you to make a big profit, and you need to top up your account balance with a big sum of money. I told him numerous times, That was my life saving money, and you must resolve this issue as soon as possible. I appreciate your advice and help ASAP please.