UFX - Possible Scam

FranzWeihnacht

Recruit
Messages
4
Dear all,

as many here reported, I -too- believe I have just been scammed, by UFX. I summarize the story here and in case it needs revision, please, let me know.

I have started playing with the demo on the UFX website and soon after I started receiving several phone calls from UFX. They wanted me to activate the account, of course. I took my time, as I eventually did it after a few months. During the procedure - which took several days of trials, with the AMs calling and/or mailing me around the clock - I could not use either my debit card or the credit card. After several days of trials (with t, I decided to fund the account via wire transfer (based on Skrill), which I assume, it was a big mistake. I started with 1,500 USD. I then uploaded my passport and a payslip (with most of the figures properly barred). Then I started trading. And since it was election days the market was pretty much unstable. To make a long story short, I had a few positions open, which I had to cover for the loss (low equity). I then added extra funds (again via wire transfers), totalling 4,500 USD. By this morning I earned roughly 5200 USD. A few minutes after I closed the (now profitable) positions, I received an e-mail stating that I had started a withdrawal request, and a couple of minutes later I received a second e-mail stating that about 1,500 USD were transferred to my e-wallet. Funny thing is, I have no e-wallet. Clearly, the withdrawal was immediate from the website, though they specify it may take seven to 10 days to see the funds on my account (?). I attach a copy of the e-mail. I then replied to one of Trading Specialist asking for explanations, though I have not got any reply yet.

UFX.png

I have gone through the pinned topics, and I will follow what it is explained. Yet, do you have any comments, or suggestions?

Thanks a lot in advance.
 

FranzWeihnacht

Recruit
Messages
4
I realised I cannot edit the original post. I will then add some information here:

While searching for possible ways of action, I checked my bank account once again and I found that the transfer was indeed made to me. In the meantime I had contacted the AMs, asking for explanations. One of the guys then reached me by phone and told me... that it was a mistake as the system generated a request of withdrawal, and that happened (guess what) only once in the history of the company. Actually, -according to him- I should be considering myself lucky, as I have already got back the amount I used to activate the account!

Next, he explained me how to make real (!!!) money. He also knew I am using Teamviewer and asked me for the ID and password (...), which I did not disclose. Anyhow, soon we will talk again, as he wants me to define a goal (a figure) to reach.

These guys are smart. I believe he senses I am being cautious. Would you suggest me to (try and) withdraw the rest of the money (~66%) and say goodbye? Else, would it make sense to contact the local postal police and ask them to control what goes on?

Any comment is appreciated. Thank you.
 

FranzWeihnacht

Recruit
Messages
4
Thanks fro the comment, Pharaoh.
I went through the reviews and they are not encouraging. Yet, I have another question: it appears that in most cases, it is the client who ultimately takes the decision to buy/sell, after being persuaded. What I would like to know is whether there are reported cases of direct manipulation of the funds on the account without client's permission/awareness or, even worse, direct manipulation of the funds via credit card (say, the one provided to the web site). While I consider the former case possible, the latter in my opinion is by no means legal.

Thanks again for any comment or support.
 

Pharaoh

Colonel
Messages
19,729
Keep reading and also check threads about them here in Scam Alerts. I've seen reports of helpful "account managers" getting clients to install remote desktop access. Then the account mis-manager can wipe the client out from the client's own computer.
 

Client Complaint Officer

UFX Markets Representative
Messages
25
Hi all,

I do not understand the problem. According to Franz, funds were released by UFX, sent to his bank account and arrived within the day. I seriously doubt that he was mistreated in any way. Dear Franz, since you are worried about the level of our service and since we have no client by the name "Franz Weihnacht" in our records (so I cannot really get in touch with you or investigate this incident), I invite you to address any concern you might have by emailing me at ccofficer@ufx.com

Kind regards
Alex Reynolds
Client Complaints Officer
 

FxMaster

Lt. Colonel
Messages
8,513
Hi all,

I do not understand the problem. According to Franz, funds were released by UFX, sent to his bank account and arrived within the day. I seriously doubt that he was mistreated in any way. Dear Franz, since you are worried about the level of our service and since we have no client by the name "Franz Weihnacht" in our records (so I cannot really get in touch with you or investigate this incident), I invite you to address any concern you might have by emailing me at ccofficer@ufx.com

Kind regards
Alex Reynolds
Client Complaints Officer
Thanks again for the feedback. I am following closely.
We got a reply from Rep here, It will be good if you can share your account details with him to address the issue.
 

Tooncastle

Recruit
Messages
56
UFX Is a big scam, get out now! I felt the same way you did, but they will get you one way or another. They don't want you to profit. Withdraw everything now. Don't hesitate, and guess what?? I've gotten that exact same email. So it's not a flaw in their system, and actually I never received the full amount of the withdraw they sent me too.

Trust me my friend, UFX is nothing but a call centre in Israel with fake named account managers assigned to get your money.
 

Client Complaint Officer

UFX Markets Representative
Messages
25
UFX Is a big scam, get out now! I felt the same way you did, but they will get you one way or another. They don't want you to profit. Withdraw everything now. Don't hesitate, and guess what?? I've gotten that exact same email. So it's not a flaw in their system, and actually I never received the full amount of the withdraw they sent me too.

Trust me my friend, UFX is nothing but a call centre in Israel with fake named account managers assigned to get your money.
Please contact me at ccofficer@ufx.com so that I can try and find a solution to your complaint case.
 
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