Hi.
I have experienced significant problems trying to withdraw my remaining balance from my account with UKOptions
On Feb 25 I deposited €2500 with this broker. I've done some trading but not a great amount. And although my initial broker tried to make me loose quite a lot of money on the NFP in March, the losses were limited by placing smaller trades than he wanted me to. Since then I've won some trades too, so all in all I've managed to keep the initial capital almost intact (€2397 remaining). On March 7 I requested to withdraw €1000 from my account. They responded by thanking me for the request. The day after, on March 8, another person than me, i.e. a broker, placed trades without my approval. A week later I was approached by a more "senior" broker, who tried to convince me into trading more. When I didn't want to, I discovered later that the password for logging in had been changed. I managed to reset my password, and on March 22 I made another withdrawal request, to which they didn't even respond at all. After several failed attempts from various representatives, trying to persuade me into placing more trades, I made one last withdrawal request on April 16, which they confirmed to have received on April 18. I have sent several emails and messages, and I've also tried to reach them on the phone, without success. They actually hung up, and when I tried to call again, I was placed on permanent hold. After 51 minutes, I gave up.
I have never received any bonus, and the company has previously confirmed they have received all requested documents in order for the account to be verified. I do not claim any refund for the rather moderate losses I have experienced. I am aware of the risks of trading. I merely claim the remaining part of the money I deposited. I would deeply appreciate any help or advice I may get. Thank you.
I have experienced significant problems trying to withdraw my remaining balance from my account with UKOptions
On Feb 25 I deposited €2500 with this broker. I've done some trading but not a great amount. And although my initial broker tried to make me loose quite a lot of money on the NFP in March, the losses were limited by placing smaller trades than he wanted me to. Since then I've won some trades too, so all in all I've managed to keep the initial capital almost intact (€2397 remaining). On March 7 I requested to withdraw €1000 from my account. They responded by thanking me for the request. The day after, on March 8, another person than me, i.e. a broker, placed trades without my approval. A week later I was approached by a more "senior" broker, who tried to convince me into trading more. When I didn't want to, I discovered later that the password for logging in had been changed. I managed to reset my password, and on March 22 I made another withdrawal request, to which they didn't even respond at all. After several failed attempts from various representatives, trying to persuade me into placing more trades, I made one last withdrawal request on April 16, which they confirmed to have received on April 18. I have sent several emails and messages, and I've also tried to reach them on the phone, without success. They actually hung up, and when I tried to call again, I was placed on permanent hold. After 51 minutes, I gave up.
I have never received any bonus, and the company has previously confirmed they have received all requested documents in order for the account to be verified. I do not claim any refund for the rather moderate losses I have experienced. I am aware of the risks of trading. I merely claim the remaining part of the money I deposited. I would deeply appreciate any help or advice I may get. Thank you.