ACCOUNT OPENING
I opened an account with uMarkets after seeing an advert on investor.com for a demo-real account where profits made from a demo account could be transferred to a live account and available for withdrawal. After opening the account I was advised (by account manager Natalie Brown: nataliebr@umarkets.com) that I need to have an activated account to access the demo real account. Activation meant depositing $500 and verification. So I deposit $240 (with the hope of topping it up for the full activation) but later withdrew (3 days later, 31 August 2017) and my account with them was partially activated.
WITHDRAWAL - (When my problems and suspicions grew)
Guy by the name of Leif Silverman - leifsi@umarkets.com (Account Manager - Finance) sends me a withdrawal form which I fill and send back (my deposit is deducted from my trading account to zero balance on their website). He advises me that withdrawals take between 3-5 banking days to reflect in my bank account.
5 days pass and I enquire about the status and I am told money is in my bank, they sent it so I keep on checking with my bank for atleast 2 weeks. Bank says ask for proof of payment to trace funds and I ask that from Leif which he doesn't provide and says their systems dont have payment records but their processing company (Orangepay) so he will get in touch with them to request proof of payment to take to bank. A week later he sends 3 ARNs to take to the bank and the bank says they cant use that or trace, they need dates, switf codes, sending bank etc which they didn't have.
He comes back to say their payment processor says payments can take upto 21 banking days to reflect in my account. So I wait for another 21 business/banking days and they elapse still no money in my bank account. They have since stopped responding to my emails and texts after numerous requests to get what their position is on this matter. If anyone asks on my behalf they claim money is in my bank (I have proof of conversations and texts with both Natalie and Leif)
I opened an account with uMarkets after seeing an advert on investor.com for a demo-real account where profits made from a demo account could be transferred to a live account and available for withdrawal. After opening the account I was advised (by account manager Natalie Brown: nataliebr@umarkets.com) that I need to have an activated account to access the demo real account. Activation meant depositing $500 and verification. So I deposit $240 (with the hope of topping it up for the full activation) but later withdrew (3 days later, 31 August 2017) and my account with them was partially activated.
WITHDRAWAL - (When my problems and suspicions grew)
Guy by the name of Leif Silverman - leifsi@umarkets.com (Account Manager - Finance) sends me a withdrawal form which I fill and send back (my deposit is deducted from my trading account to zero balance on their website). He advises me that withdrawals take between 3-5 banking days to reflect in my bank account.
5 days pass and I enquire about the status and I am told money is in my bank, they sent it so I keep on checking with my bank for atleast 2 weeks. Bank says ask for proof of payment to trace funds and I ask that from Leif which he doesn't provide and says their systems dont have payment records but their processing company (Orangepay) so he will get in touch with them to request proof of payment to take to bank. A week later he sends 3 ARNs to take to the bank and the bank says they cant use that or trace, they need dates, switf codes, sending bank etc which they didn't have.
He comes back to say their payment processor says payments can take upto 21 banking days to reflect in my account. So I wait for another 21 business/banking days and they elapse still no money in my bank account. They have since stopped responding to my emails and texts after numerous requests to get what their position is on this matter. If anyone asks on my behalf they claim money is in my bank (I have proof of conversations and texts with both Natalie and Leif)