Unfair Paypal Policy for Pamm Managers with registered TAX ID (ABN)


I have started a Pamm Account with HF using a vps, but now just when things are starting paypal locked my account with all sorts of Policy and is refusing to allow my payments for my VPS to go through. I am completely stuck because i cant pay my VPS in any other method. I have uploaded all the required documents to Paypal, and waiting a response from them, but for time being my VPS service could be cancelled because of Paypal's unfair treatment.

now my PAMM is in LIMBO

Under Australian Law i am required to have the Business ABN under the operations category so work this out.

My business ABN is 82 211 516 260

ABN status: Active from 04 Jun 2012
Entity type: Individual/Sole Trader
Goods & Services Tax (GST): Not currently registered for GST


the broker and vps host are in the clear in this case.

They have not responded to complaint yet but i am waiting a response if i do not have one by Friday September 13, i will forward my complaint to ASIC. below is the message i received from Paypal.

Please respond. Your PayPal account has been limited

Dear justin Lockyer,

PayPal is the safer, faster way to buy and sell online and we value your
membership. We want to help you continue to use your account with minimal
disruption but, just like a bank, we need to confirm some details you've
given us so that we can comply with Australian Anti-Money Laundering and
Counter-Terrorism Financing laws as outlined in our User Agreement, and
Combined Financial Services Guide and Product Disclosure Statement. By
confirming your account information you'll help keep PayPal a safe place to
send and receive payments online.

Please log in to your PayPal account and go to the Resolution Centre under
"My Account" to see what documents we need you to submit.

We've temporarily limited what you can do with your account. This means you
won't be able to send, withdraw or receive funds. Once we've received and
confirmed the required documents from you, we may remove this limitation.

What's going on?

We need a little more information about your business, since your PayPal
account is registered in the financial services category.

Your case number is: PP-002-578-647-069

What should I do?

Please log in to your PayPal account and go to the Resolution Centre to
find out what you need to do.

Where can I get more information?

You can review our further information about you
<https://www.paypal-australia.com.au/security/restrictions> page or call us
on 02-8223-9500 between 6am to 10pm Monday to Saturday AEST.
You might also like to revisit our User Agreement

and Combined Financial Services Guide and Product Disclosure Statement

Kind regards,


Did you login to Paypal's resolution center and see what sort of documentation they want? They also gave you a phone number.

This could be as simple as scanning in a document and sending it to them.