--> When did you open account with OctaFx? (what date)I was trading on octafx, they erased the history of trading my profit and my clients. They blame me for cheating. someone please help me.
What about trades that were opened before the fake spike (off-quote) condition. Shouldn't the trade be restored to the pre-off quote condition?Dear all,
About the above. We have experienced an issue from the liquidity provider's side, during which all XAUUSD trading was affected.
This allowed a group of traders to conduct off-quote trading and profit from prices that didn't exist at the time. Consequently, these orders were cancelled in accordance with our Customer Agreement.
4.7. Orders opened or closed by off-market quotes can be cancelled:
4.7.1. In case the order was opened by an off-market quote;
4.7.2. In case the order was closed by an off-market quote.
We understand the traders' upset as it was a large group of traders that was affected. Nevertheless, when joining our services one agrees to our Customer Agreement, and while we understand the inconvenience caused all measures taken by the OctaFX are always in accordance with the aforementioned document, and ought to be respected.