matthiasberlin
Recruit
- Messages
- 2
FxNet does not process withdrawals!!
Last week I saw, the balance on my FxNet account is still 6.276 EUR.
4 WEEKS I have been trying to withdraw my money.
The amount of 6.276,23 EUR consists of 6.000 EUR deposit (real equity without bonus) and a small profit of 276,23 EUR.
Everytime I ask for a withdrawal FxNet explains it takes several days to process.
My Account Manager Hana Dobrecka wrote me via e-mail I have to fill out the FxNet complaint form and send it to complaints@fxnet.com and 5 days later the complaint department will answer to me. No answer from the complaint department so far.
After 5 days I sent a reminder to my Account Manager Hana Dobrecka. Her new advise was to send an e-mail to the compliance officer and the back office. She informed me via e-mail on the 28th of November 2014 that the compliance officer will contact me most probably next week and she will change to another broker.
Until now nobody from the complaint department or any compliance officer contacted me. I called the official FxNet phone number +357 25108111 and I talked to Mr. Costa Fingidis and he promised me to solve my problem within 5 days together with the complaint department. Nobody called me back yet. The last days the login to my account did not work. Now, the Live Chat is not working anymore and nobody takes the phone.
Now I have been WAITING FOR 4 WEEKS for my withdrawal. THIS IS UNBELIEVABLE ! THAT IS JUST PLAIN CRIMINAL !!
I already filled out and sent the CySEC complaint form.
Now I plan to join a class action on-site!
Regards Matthias
Last week I saw, the balance on my FxNet account is still 6.276 EUR.
4 WEEKS I have been trying to withdraw my money.
The amount of 6.276,23 EUR consists of 6.000 EUR deposit (real equity without bonus) and a small profit of 276,23 EUR.
Everytime I ask for a withdrawal FxNet explains it takes several days to process.
My Account Manager Hana Dobrecka wrote me via e-mail I have to fill out the FxNet complaint form and send it to complaints@fxnet.com and 5 days later the complaint department will answer to me. No answer from the complaint department so far.
After 5 days I sent a reminder to my Account Manager Hana Dobrecka. Her new advise was to send an e-mail to the compliance officer and the back office. She informed me via e-mail on the 28th of November 2014 that the compliance officer will contact me most probably next week and she will change to another broker.
Until now nobody from the complaint department or any compliance officer contacted me. I called the official FxNet phone number +357 25108111 and I talked to Mr. Costa Fingidis and he promised me to solve my problem within 5 days together with the complaint department. Nobody called me back yet. The last days the login to my account did not work. Now, the Live Chat is not working anymore and nobody takes the phone.
Now I have been WAITING FOR 4 WEEKS for my withdrawal. THIS IS UNBELIEVABLE ! THAT IS JUST PLAIN CRIMINAL !!
I already filled out and sent the CySEC complaint form.
Now I plan to join a class action on-site!
Regards Matthias