Weird things with IQoption

[IQ Option]

@IQ Option , it seems that you have answers for everything. Unfortunately, always against the client!
I had a binary option which was opened exactly 30 seconds after being requested and instead of "Change in price" attention message, it was executed, on the highest possible price - it was a call option.
I can only guess why the broker had breahed one of the clauses in the contract by not sending me a notice for cancelled option but executing it with latency on a different worse price!!! If it had been opened at the price I'd requested, it would had been a WIN. But no, the result was LOSS.
My ping is between 32 and 38 seconds, there's no problem with the platform on demo account, only on real. However, my internet connection is one of the fastest in Europe, I can only guess what is the ping rate of the other traders.
This is just part of the issues...one of my winning b. options was even corrected to a LOSS and profit taken from the account 3 seconds after it was credited. Is this again a slow internet connection or...?!

...and yes, my problem was solved! I just requested to close my account, I would suggest everyone to do the same, your services are what we call a "scam scheme", nothing more. Only a small part of traders receive something, the rest just get the same result as mine - a buggy platform which can easily manipulate the price in the chart, especially when it comes to binary options with a 1 minute expiry. It's hard to spot the manipulation but since your Complaints Dep always insists on proves, I decided to leave by exposing the ways you can play with traders' results.
Worse than a casino, where at least the chance might be in players' favour. Here, it is only Iqoption that wins!

Thank you for your active support and cooperation!

Let us kindly tell you that even in the case when the delay takes place, the deal opens according to the quote at the moment you click Call or Put. If the deal was a successful one, the position would have been closed In The Money according to the quotes that might be checked in our Historical Quotes section.
We are very sorry you have decided to close your account as we never leave our traders behind and we are always open to all the complaints and doubts and we do everything to investigate the difficult cases to see if any error took place.
Our Complaints Department asks for proves and we might ask for some additional details in order to find out the reason for every issue. We want to help each trader and explain them all the doubtful moments of the deal. We always find the solution for cases and if the technical issue really took place from our side we cooperate as such situations really help us to improve our platform and our services for our respectful traders.
Let us mention that your trading strategy also matters as many of our traders prefer longer expirations to analyze the market and use their trading strategies to minimize the losses. No manipulations are possible from our side as each and every trader may check the historical quotes for every second according to which the graphics are formed.
We will be happy to resolve your issue, we want you to experience the positive side of trading with IQ Option. That's why we monitor different websites and forums to find the complicated cases and defend our traders!

We truly hope for your loyalty and understanding as we want to make our services the best in the field.
Best regards,
IQ Option

 

[CryptoPopo]

@IQ Option , Of course you don't manipulate anything. What a "broker" will state "Yes, we do manipulate prices, we are sorry, we will return all of your money lost from trading with us".
Could you state one which had done this?


Clearly proves that you do manipulate the prices as well as the charts. Else, how the rate 1.09207 is shown higher than 1.093775 ????
The answer of your Complaints Department: Bad internet connection from my side
I will do my best to ban your services in the EU, we already have positive statements from ESMA which makes me feel better!

Here's a good way. Gather 5 of your friends, trade at the exact same second, using the exact same wifi. What can they say to that? The wifi connection is not distributed evenly so some trade opened first than the others, therefore my claim is invalid? LOL what a joke.

 

[ruseneca]

Here's a good way. Gather 5 of your friends, trade at the exact same second, using the exact same wifi. What can they say to that? The wifi connection is not distributed evenly so some trade opened first than the others, therefore my claim is invalid? LOL what a joke.

They can block all accounts in such case because accounts have the same IP addresses.
They have excuses for EVERYTHING!

 

[ruseneca]

Thank you for your active support and cooperation!

Let us kindly tell you that even in the case when the delay takes place, the deal opens according to the quote at the moment you click Call or Put. If the deal was a successful one, the position would have been closed In The Money according to the quotes that might be checked in our Historical Quotes section.
We are very sorry you have decided to close your account as we never leave our traders behind and we are always open to all the complaints and doubts and we do everything to investigate the difficult cases to see if any error took place.

@IQ Option closing my account was the best decision, don't feel sorry. Istead, recommend to your clients to do the same as we didn't understand whether you deny opening the order in case of a difference in prices or as stated above, you open the deal at a price which you believe was the one I've requested you to open the option.
It is clear that for options with high expiration time you cannot manipulate the prices. However, you can still play with the risk and reduce significantly the profit!
For example, you advertise 85% profit which for options with higher expiration time might be reduced to 40%-60%.
During weekends, the Bitcoin ( when it was trading between $200-$300 ) the profit was 40%. Without the volatility which we see lately, there's 99% chance for loss. The possible profit in this 1% chance will be 40%. The simple mathematics say "Don't trade"!

The situation with 1-minute binary options can be the same, including the fact that you can manipulate the opening price. This is a guarantee that your risk remains limited. You just intentionally transfer the risk to the client and make him/her to lose money! Else, I wouldn't have experienced exactly 10 seconds latency each time, even your T&C state that option will not be opened if prices differ which your company doesn't follow!

So, the best for you is to ask your clients to close their accounts instead of losing money.

 

[CryptoPopo]

They can block all accounts in such case because accounts have the same IP addresses.
They have excuses for EVERYTHING!

Here's a pretty interesting part. Even though same IP, it should be okay if you can prove that different accounts represent different people even though under 1 IP. But they will probably say its the same person with multiple accounts and deny our clarification LOL

 

[IQ Option]

@IQ Option closing my account was the best decision, don't feel sorry. Istead, recommend to your clients to do the same as we didn't understand whether you deny opening the order in case of a difference in prices or as stated above, you open the deal at a price which you believe was the one I've requested you to open the option.
It is clear that for options with high expiration time you cannot manipulate the prices. However, you can still play with the risk and reduce significantly the profit!
For example, you advertise 85% profit which for options with higher expiration time might be reduced to 40%-60%.
During weekends, the Bitcoin ( when it was trading between $200-$300 ) the profit was 40%. Without the volatility which we see lately, there's 99% chance for loss. The possible profit in this 1% chance will be 40%. The simple mathematics say "Don't trade"!

The situation with 1-minute binary options can be the same, including the fact that you can manipulate the opening price. This is a guarantee that your risk remains limited. You just intentionally transfer the risk to the client and make him/her to lose money! Else, I wouldn't have experienced exactly 10 seconds latency each time, even your T&C state that option will not be opened if prices differ which your company doesn't follow!

So, the best for you is to ask your clients to close their accounts instead of losing money.

Hello! Thank you for your comment!

Let me clarify the situation for you. If the delay takes place at the moment when you try to open the deal, the deal will be opened according to the quotes when the server receives the answer (not according to the quotes at the moment when you click Call or Put) or if the delay is too long (more than 3 seconds) the position will not be opened.
No manipulation may take place from our side and we may not influence the time for your position to be opened.

If you have any complaints, you may send them to support@iqoption.com
We will take care of your situation!
Have a great day!

 

[ruseneca]

Hello! Thank you for your comment!

Let me clarify the situation for you. If the delay takes place at the moment when you try to open the deal, the deal will be opened according to the quotes when the server receives the answer (not according to the quotes at the moment when you click Call or Put) or if the delay is too long (more than 3 seconds) the position will not be opened.
No manipulation may take place from our side and we may not influence the time for your position to be opened.

If you have any complaints, you may send them to support@iqoption.com
We will take care of your situation!
Have a great day!

Well, my order was executed with 10 seconds latency and still it was not a problem for your Complaints Department!
In addition to this, It's not a problem if number 10 is higher than number 20, Iqoption can always place a price whereever they want, disregarding of the fact which one is higher...but you still offer indicators to charts which probably some clients follow.
See?! That's weird! And we call this a "SCAM"!
Moreover, why should I send a complaint to your Support Dep when T&Cs oblige me to refer my complaints to the respective department, NOT to the support department of your company ?! That's a nonsense, a waste of time and efforts!

 

[IQ Option]

Well, my order was executed with 10 seconds latency and still it was not a problem for your Complaints Department!
In addition to this, It's not a problem if number 10 is higher than number 20, Iqoption can always place a price whereever they want, disregarding of the fact which one is higher...but you still offer indicators to charts which probably some clients follow.
See?! That's weird! And we call this a "SCAM"!
Moreover, why should I send a complaint to your Support Dep when T&Cs oblige me to refer my complaints to the respective department, NOT to the support department of your company ?! That's a nonsense, a waste of time and efforts!

Hello!
Have you sent the official complaint to the respective department of IQ Option?

 

[ruseneca]

Hello!
Have you sent the official complaint to the respective department of IQ Option?

TWO complaints, actually, both of them has been classified as unresolved, I've sent the necessary information to your regulators in Cyprus, ESMA and my local regulators who may decide to issue an official warning against your company if there are too many complaints, despite your Cysec regulation which provides you with passport to operate everywhere in the EU.
ESMA is now considering the ban for binary options, I really hope that this will happen.

 

[IQ Option]

Hello! Thank you for providing the details for us!
If you have sent the official complaint to IQ Option, could you please send us the subject of the complaint and the time you have sent the complaint so we will try to find your inquiry in the appropriate department. As, unfortunately, we are not able to check your personal information through the social media channels.
Thank you in advance!