As a client of the same BI in this case, I know many of those clients personally and we are all suffering from the same case either direct clients of Windsor brokers or through the BI who is investing our money through joint accounts (pool accounts ) at Windsor according to his statment in person and on his website as well.
I wonder how such a "big broker" as they say is not even paying attention to their clients problem like what is happening in this case !!