Withdrawal problems with Prime FMS

I got a Letter from ANZ (Visa) saying that they were going to refund the $5K US.
Then the day after I received a call from a lady from ANZ who told me that they had dismissed my case. When I asked her why she said because I had been scammed and it was my problem.
I asked her about Visas refund if you don't receive what you purchased, her answer was basically they have gone to ground and we can't be bothered chasing them, you've lost your money deal with it.

Great people at ANZ.......NOT!!!!!!
 
I recommend escalating that to Visa itself as well as your national governments's consumer protection bureau. Banks that issue Visa cards have to follow certain consumer protection rules.
 
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