Ahmed Azzam
Recruit
- Messages
- 4
Worldwidemarkets is Scam
I am unveiling today the market maker “WorldWide Markets”which licensed in Virgin British Islands. I am highlighting the fraud and the steal which is done in last February under the price manipulationand the delay of the customer service.
On Wednesday 11-Jan-2017, the broker deleted all my profits as there was “Off Quote”. The customer support contacted me via Skype for deleting all the profits by not more than one hour (speed and accuracy in deleting the client’s profits)
This was the company's message represented by customer service, as a problem with the price provider!
As the agreement with any broker, if there is a problem with the price provider, the broker will remove the all orders. So I told them it is ok to remove the all orders.
The customer support told me “Everyone gets his right in our company”
On the next day of this problem, the Dealing Disk has changed the trading features on my account, meaning that the position is delayed for two seconds and gives me the worst price if the price moves, and when I close the position too.
When I asked my customer service about this delay, it was answered that no problem!!!
Solving the problem was to log out the trading platform and then log in as they told!
The problem was solved by the manager of the Dealing Room after he knew that I had discovered the fraud!
The support told there was no problem with the price providers then.
We recorded problems for now!
1-Delete Profits
2-Manipulation of the trading account from within the control panel to execute orders
So far there is no problem with the company, and I thought everything happened is just a coincidence.
February 9 should be a day to celebrate it as a manipulation day!
Now, we need clear minds to study the fraud here. Delay of the support and manipulation with the malicious behavior.
The story began on Thursday February 9, when I noticed that the company's dowjones prices are higher than the prices of all the companies in the world “Off Quote”. Now we will see how each customer's right will return as mentioned by the company's customer service when they removed the profits! And that price error has not been for just a day!
We see below the charts from several companies how the company has a price manipulation since the previous day too which is Wednesday 8-Feb!That is, the price error continued for more than 40 hours, and the company did not notice it up to the time I told them!
Five companies recorded the lowest price on Wednesday 20012 while WWM recorded 20035! The price kept trading high than all companies all over the world !
We start with the whole story with the complete pictures, conversations and official replies that the wise can not accept.
We will inform you that what will be listed in the story is real and between me and the employees of WWM and all you have to discover the manipulation is to keep your eyes open to the history and the time of conversations.
I was sent to the first customer service staff at 17:45 Jordan time to inform them of the problem, fix prices and deal with my account as it was dealt with the first problem. Ziad answered after four hours, and told me there is a snowy storm in USA so the employees were at home not at office.
After a quarter of an hour of Ziad non-response, of course, I sent the director of the Middle East Department who also not responded!
I sent the last person in customer support of WWM, Mr. Hani.
Of course, the most beautiful thing in the subject is that he does not know what is the problem at all, customer service and Dealing Room do not know that there is a price error
Mr. Hani is unable to make any decision and told I must send Mr. Ziad! And Mr. Ziad, of course, is not there.
The price became correct after 2 hours of pushing Hani to solve the problem. But the account still as it is with no clear reply from the broker.
The screenshots indicates the delay of the customer support and how I am trying to push him to solve the problem. One hour with no reply from Hani too!
Customer support is too bad, and Dealing Desk took 3 hours to solve a price error. In opposite of the first problem when they removed the profits.
Before finishing the conversation with Hani, he told me that there is a snowy storm and the employees are at home.
No phone to connect the employees ?!
Is it a global company or are we in front of stealing issues? Unfortunately I had confidence in them!
After an hour of discussion with Ziad, I was very angry with five hours spent communicating with a customer service that did not respond to the customer, and customer service did not know what the problem was, as a client I have to explain the problem to explain customers to fix it! I was very angry at their delay and their words. I even mentioned that I wanted to close the orders on a loss twice. The customer service was going to continue saying a snowstorm and sometimes they did not understand the problem. As Hani was unable to make a decision without returning to Ziad. Ziad is unable to make a decision without returning to Justin. And I had to wait them, but the market was not, so I was too angry.
The dealing desk manager made me angry too with his say! Why they were not do like the first time when they removed the profits as it is a problem of price provider ?
The manager of the Dealing Desk is able to change the prices of open positions, it is able to change your positions! So if you're trading with WWM, take a picture of your trades because they may change your orders any time they wanted.
At the end of the conversation with Ziad, told me he was not understand the story and wait for the tomorrow!
Ziad will solve the problem in my account for the next day, and implicitly admit that there is a problem that needs to be solved!
The next day, Friday, February 10. Ziad himself, who mentioned with the first problem that everyone will have his right is still not reached the office! Because of the snowstorm!
He told me, I must wait until Friday to solve the problem of my account!
Monday came with margin call of my account. Now there was no snowstorm!
Now we come to the official replay from the company WWM
Several Emails on Thursdays 8-2-2017 and Fridays at Mr. Hani's request, but no responses from the company officially never at all. All staff have disappeared and no responses! But now they appeared with official reply after the margin call !
The company's first reply on Febraury16! A week after the complaint, after the Margin Call.
http://www.borsaat.com/vb/uploaded/7310_1494269816.png
I am unveiling today the market maker “WorldWide Markets”which licensed in Virgin British Islands. I am highlighting the fraud and the steal which is done in last February under the price manipulationand the delay of the customer service.
On Wednesday 11-Jan-2017, the broker deleted all my profits as there was “Off Quote”. The customer support contacted me via Skype for deleting all the profits by not more than one hour (speed and accuracy in deleting the client’s profits)
This was the company's message represented by customer service, as a problem with the price provider!
As the agreement with any broker, if there is a problem with the price provider, the broker will remove the all orders. So I told them it is ok to remove the all orders.
The customer support told me “Everyone gets his right in our company”
On the next day of this problem, the Dealing Disk has changed the trading features on my account, meaning that the position is delayed for two seconds and gives me the worst price if the price moves, and when I close the position too.
When I asked my customer service about this delay, it was answered that no problem!!!
Solving the problem was to log out the trading platform and then log in as they told!
The problem was solved by the manager of the Dealing Room after he knew that I had discovered the fraud!
The support told there was no problem with the price providers then.
We recorded problems for now!
1-Delete Profits
2-Manipulation of the trading account from within the control panel to execute orders
So far there is no problem with the company, and I thought everything happened is just a coincidence.
February 9 should be a day to celebrate it as a manipulation day!
Now, we need clear minds to study the fraud here. Delay of the support and manipulation with the malicious behavior.
The story began on Thursday February 9, when I noticed that the company's dowjones prices are higher than the prices of all the companies in the world “Off Quote”. Now we will see how each customer's right will return as mentioned by the company's customer service when they removed the profits! And that price error has not been for just a day!
We see below the charts from several companies how the company has a price manipulation since the previous day too which is Wednesday 8-Feb!That is, the price error continued for more than 40 hours, and the company did not notice it up to the time I told them!
Five companies recorded the lowest price on Wednesday 20012 while WWM recorded 20035! The price kept trading high than all companies all over the world !
We start with the whole story with the complete pictures, conversations and official replies that the wise can not accept.
We will inform you that what will be listed in the story is real and between me and the employees of WWM and all you have to discover the manipulation is to keep your eyes open to the history and the time of conversations.
I was sent to the first customer service staff at 17:45 Jordan time to inform them of the problem, fix prices and deal with my account as it was dealt with the first problem. Ziad answered after four hours, and told me there is a snowy storm in USA so the employees were at home not at office.
After a quarter of an hour of Ziad non-response, of course, I sent the director of the Middle East Department who also not responded!
I sent the last person in customer support of WWM, Mr. Hani.
Of course, the most beautiful thing in the subject is that he does not know what is the problem at all, customer service and Dealing Room do not know that there is a price error
Mr. Hani is unable to make any decision and told I must send Mr. Ziad! And Mr. Ziad, of course, is not there.
The price became correct after 2 hours of pushing Hani to solve the problem. But the account still as it is with no clear reply from the broker.
The screenshots indicates the delay of the customer support and how I am trying to push him to solve the problem. One hour with no reply from Hani too!
Customer support is too bad, and Dealing Desk took 3 hours to solve a price error. In opposite of the first problem when they removed the profits.
Before finishing the conversation with Hani, he told me that there is a snowy storm and the employees are at home.
No phone to connect the employees ?!
Is it a global company or are we in front of stealing issues? Unfortunately I had confidence in them!
After an hour of discussion with Ziad, I was very angry with five hours spent communicating with a customer service that did not respond to the customer, and customer service did not know what the problem was, as a client I have to explain the problem to explain customers to fix it! I was very angry at their delay and their words. I even mentioned that I wanted to close the orders on a loss twice. The customer service was going to continue saying a snowstorm and sometimes they did not understand the problem. As Hani was unable to make a decision without returning to Ziad. Ziad is unable to make a decision without returning to Justin. And I had to wait them, but the market was not, so I was too angry.
The dealing desk manager made me angry too with his say! Why they were not do like the first time when they removed the profits as it is a problem of price provider ?
The manager of the Dealing Desk is able to change the prices of open positions, it is able to change your positions! So if you're trading with WWM, take a picture of your trades because they may change your orders any time they wanted.
At the end of the conversation with Ziad, told me he was not understand the story and wait for the tomorrow!
Ziad will solve the problem in my account for the next day, and implicitly admit that there is a problem that needs to be solved!
The next day, Friday, February 10. Ziad himself, who mentioned with the first problem that everyone will have his right is still not reached the office! Because of the snowstorm!
He told me, I must wait until Friday to solve the problem of my account!
Monday came with margin call of my account. Now there was no snowstorm!
Now we come to the official replay from the company WWM
Several Emails on Thursdays 8-2-2017 and Fridays at Mr. Hani's request, but no responses from the company officially never at all. All staff have disappeared and no responses! But now they appeared with official reply after the margin call !
The company's first reply on Febraury16! A week after the complaint, after the Margin Call.
http://www.borsaat.com/vb/uploaded/7310_1494269816.png
