I sent in my withdrawal forrm more than a month ago now! They did not pay my withdrawal amount yet! And On their Form it says processed usually within 2 days of them receiving it!!! Live support cant help you, the guy just says withdrawals is not his department. When you send an email to them at email@example.com and firstname.lastname@example.org, you get NO response whats going on. Still waiting now to see what happens!!!!!!!