www.opteck.com/ ..............not trustworthy

[worc]

For over two weeks no response to my withdrawal requests.

Have written daily, received the e-mail delivery confirmations and read confirmations every time.

Yet no payment received nor any response to my requests




Hi Guys

This withdrawal is WAY overdue and the money urgently needed

PLEASE PROCESS THE WITHDRAWAL AS A MATTER OF URGENCY

Kindly confirm receipt of this mail and provide confirmation of the date and value of the deposit

Please contact me on +27 <number> URENTLY!

C Schmidt
---------------------------------------------------------------------------------------------------------------
Subject: RE: Opteck.com - Your withdrawal request was received
Importance: High

Good day,

This note serves to follow-up on our request to withdraw $628.- (USD) from our trading account at Opteck.
You are already in receipt of all requested documentation since 31 October 2014.
To date we have not received these funds.

We herewith confirm -for your records- our banking details for the deposit of the funds:
• Bank: XXXXXXXXXX
• Acc Name: XXXXXXXXXX
• Acc Type: Current Account
• Branch Code: XXXXXXXXXXX
• Acc Number: XXXXXXXXXXX
• BIC/SWIFT:
• VISA Card No: XXXXXXXXXXXXXXX

Kindly confirm receipt of this mail and provide confirmation of the date and value of the deposit -as requested, so we can follow up with our bankers.

Kind regards

Conrad -

Conrad Schmidt
<Address>

Tel: +27 -<number>
Fax: +27 -<number>
Cell: +27 -<number>
Skype: skype

E-mail: ConradSchmidt@telkomsa.net
--------------------------------------------------------------

Sent: 03 November 2014 21:47
To: billing@opteck.com
Cc: Billing@Opteck.com; ce-schmidt@telkomsa.net
Subject: FW: Opteck.com - Your withdrawal request was received
Importance: High

Sent: 31 October 2014 11:29
To: 'Opteck Billing'
Cc: Billing@Opteck.com; ce-schmidt@telkomsa.net
Subject: RE: Opteck.com - Your withdrawal request was received
Importance: High

Good day

Attached – as requested - please find :
• Copy of SA ID book
• Copy of recent Utility Bill
• Copy of VISA Card
Please let me know should you require any further information.

Kindly acknowledge receipt of this mail, by confirming when this payment ($628.-) will be completed.

Kind regards

Conrad -

Conrad Schmidt
<Address>

Tel: +27 -<number>
Fax: +27 -<number>
Cell: +27 -<number>
Skype: skype

E-mail: ConradSchmidt@telkomsa.net
--------------------------------------------------------------

From: Opteck Billing [mailto:billing@opteck.com]
Sent: 31 October 2014 11:23
To: ce-schmidt@telkomsa.net
Subject: Opteck.com - Your withdrawal request was received

Call Back Live Chat 31 Oct, 2014

Thank you for choosing Opteck.
As a valued client, you are the foundation of our Business.
Trading Room My Account Banking

Free eBook

FAQ
Get answers to your questions and learn more about our services, and if you`re curiosity is truly uncontrolled, you`re always welcome to
contact our support team

Dear Conrad Schmidt,

Your withdrawal request has been received by Opteck Billing Department.

Here are your withdrawal details:

Account Name: ce-schmidt@telkomsa.net
Withdrawal Amount: 628
Withdrawal Currency: USD

**Please Note**

Withdrawal Request Compliance Procedure (please disregard if already completed)

Opteck is committed to comply with all applicable laws and regulations in order to provide the highest level of security to your account, hence we require the following identification documents to proceed with your withdrawal:

1) A copy of a government issued ID (e.g., passport, driver's license or ID card).

2) Proof of address (e.g., electricity, water or internet bill, no older than 3 months).

3) A front and back copy of the credit card(s) used on your account, hiding the eight middle digits (e.g.1234-xxxx-xxxx-4321) and hiding the CVV number (shown on the back of your card).

Please send these documents via email to Billing@Opteck.com, and ensure all copies are clear and easy to read.

Once your documents are approved you will receive a confirmation email.

Furthermore, please be sure to review and sign the terms and conditions contracts sent to you via digital signature.

Should you have any further questions, please contact us either by mail or via our LiveChat.

Regards,
Opteck Billing Department
Billing@Opteck.com
Opteck.com

International: +35722007264
Fax: +35722007266

 

[Pharaoh]

Get screenshots of everything associated with your account as well as any part of the website that talks about withdrawals. Then, contact your credit card's issuing bank. Ask to speak to the fraud department. Explain how a broker is supposed to provide 3 services: Deposit, Trading, and Withdrawal. Explain how they are not allowing you to withdraw your funds and all the circumstances surrounding your issue. Ask if a chargeback is a possibility.

 

[Master Yoda]

I don't understand, aren't they suppose to ask these docs before you start trading?

If Opteck is really "committed to comply with all applicable laws and regulations", then why you weren't committed to these laws and regulations when he deposited?

 

[Pharaoh]

It's a common trick of many brokers. Deposit and trade in under 5 minutes. If you lose your money, too bad. If you make any profits and want to withdraw, only then does the innocent new trader find out about the documentation requirements. If the trader can't meet those requirements, than all the money stays with the broker.

Traders, do yourselves a favor. Never deposit one cent with any broker until all of your identity papers have been submitted and approved.

 

[Master Yoda]

Also as far as I know, Opteck belongs to xforex, try to contact xforex about it and file a complaint through CySec