My name is Harold Rincon i want to just describe my current experience with spotfn at this moment..
first this company makes u believe they are in new york.. i ended up finding out that they are actually in united kingdom.. and i am not even sure about that either.
my problem at this moment is to withdraw my money been asking for it since december 9th and everytime i call they give me a new excuse..
so far i have gotten
the person in charge just had a baby
its the hollidays
we are just to busy
we will call u right back
the person in charge is in a meeting
the person in charge is on vacation
the person in charge just left
they also steal from customers i know this and i can back up my claim cause for like 4 straight times i saw my trades that where on the green end up as red on the history file.. the first one i didnt say anything cause maybe it was just very bad luck.. the second one i call them and they told me my page was just delayed.. the third one they told me my computer had a glitch.. and on the forth one i just exploded and i just call them and told them that i new for a fact that my trade was positive at the time of the expiry that just a few min i had refreshed and sing back in the page and that i was looking at it when it expire. it was a trade on gold for 300$ so after talking to customer service they told me to mail accounting so i did that and they actually responded me fast with in an hour or so i think.
the following is what i send them also i know that on the mail says i have seen this happen 2 times but is actually really 4 times.. the first 2 i just didnt count cause maybe the page was delayed or something.
so this is the mail:
Harold Rincon
12/11/13
To: Spotfn Customer Support Department
Hello..
I am guessing that with my email you guys can figure out my account, But if not the account is under Harold E Rincon and its address is 215 7th st miami beach fl.
I have a problem with a trade with Position ID: 135833` at the time of the expiry i was on my pc and i had just open the account no more than a few min ago when i got the weekly calls from your valuable company, i was watching very carefully the trade and at the time that it expired i was looking at it and it was on the blue i even saw it desappear from the screen as in blue not red but then to my disappointment i didnt saw the account add automatically the quantity as it usually does when its a positive trade and yes in fact the system had read the trade as in red or negative.
I dont understand how this happen, i was looking at it and it was a positive trade. This is the second time something like this happen but the first time i thought was cause the page had been open for a long time maybe somehow my pc was not updating the prices correctly. BUT this time i know what i saw and i know everything was good.
I need your help in this pls so if u guys can help me it will mean a lot to me.
Thank you and any questions pls dont hesitate to contact me at
7863391200
Regards
Harold Rincon
$ 300.0
GOLD
14:46:25 11/12/13
15:00:00 11/12/13
Position Status Lost
$ 0.00
Position Profit: 80%
Rate: 1259.684
Position ID: 135833
Position Insurance: 0%
Expiry Rate: 1259.670
this was their answer:
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Spotfn Customer Support Department (customersupport@spotfn.com)
Add to contacts
12/11/13
[Keep this message at the top of your inbox]
To: enriquerincon1@hotmail.com
Picture of Spotfn Customer Support Department
Hi Harold,
The money is back in your account, we apologize for the inconvenience.
If you have any further questions, please don't hesitate to contact us back.
Best regards,
Customer Service| SpotFN
UK (t) +44 (0) 20 3318 5988
US (tf) +1 888 9 SPOTFN (1-888-977-6836)
www.spotfn.com
so now i have my 300$ back in the account.. not with the winnings but at least i have them back
now that actually becomes my nightmare cause now they say those 300$ are actually a bonus they gave me and i have to trade like 9k more to be able to withdraw my money... after talking to like 5 people i ended up on ac****ing talking to a guy named ruben i told him what happen and he told me that in fact was their mistake and he was going to help me with that and i will get my money by the 24th of dicember at the latest.. so far no money and everytime i call him i get some of the old excuses that i already posted above.. i actually call him today and they told me he was off till monday!!!!!!!!! monday the freaking 6th! well i guess i just have to wait
this is the mail i send just a few days after i started trying to withdraw my money.. now why i decided to withdraw it 2 reasons one i find out they are not in usa so i got worried that this was just an scaming company and two i needed it cause i was about to go see my little girls outside the state.
___
account number 7863391200
Actions
Harold Rincon
12/13/13
To: accounting@spotfn.com
Picture of Harold Rincon
Hello My name is Harold Rincon
I need your help with 3 withdrawals i made in the past days and i would like all of them to go to the debit card u guys have on file pls, i was told it could take up to 5 business days and i would appreciate if u guys can do me the huge favor on trying to send the money with in that time, u see i have a trip to go see my little girls next week on the 18th and i need that money so i can cover some personal things before the holidays.
the withdrawals where made in the 9, 11 and 12th so i am hoping that at least the ones for the 9th and 11th can be in the account by that time, if u guys can squeeze the one made on the 12th i would appreciate it a lot.
if u guys have any questions pls dont hesitate to reach me at the number below
thank you for your help
harold rincon
So i need help pls this guys are the most incompetent, lying, irresponsible, scamming, cheating company i have ever seen so far on my personal experience.
can someone help me.. i currently have just 2377$ there i know its not much but i need it a lot, i dont mind even negotiating with them and getting less but at least recover some part.
one more thing i also happen to notice that sometimes when i just look for eur/usd and put a call or put the price changes about 2 pips while the little tab where i have the live quotes from forex.com the price hasnt change.. what i say is that they use their system to screw u over as welll.
DO NOT USE THIS COMPANY PLS
first this company makes u believe they are in new york.. i ended up finding out that they are actually in united kingdom.. and i am not even sure about that either.
my problem at this moment is to withdraw my money been asking for it since december 9th and everytime i call they give me a new excuse..
so far i have gotten
the person in charge just had a baby
its the hollidays
we are just to busy
we will call u right back
the person in charge is in a meeting
the person in charge is on vacation
the person in charge just left
they also steal from customers i know this and i can back up my claim cause for like 4 straight times i saw my trades that where on the green end up as red on the history file.. the first one i didnt say anything cause maybe it was just very bad luck.. the second one i call them and they told me my page was just delayed.. the third one they told me my computer had a glitch.. and on the forth one i just exploded and i just call them and told them that i new for a fact that my trade was positive at the time of the expiry that just a few min i had refreshed and sing back in the page and that i was looking at it when it expire. it was a trade on gold for 300$ so after talking to customer service they told me to mail accounting so i did that and they actually responded me fast with in an hour or so i think.
the following is what i send them also i know that on the mail says i have seen this happen 2 times but is actually really 4 times.. the first 2 i just didnt count cause maybe the page was delayed or something.
so this is the mail:
Harold Rincon
12/11/13
To: Spotfn Customer Support Department
Hello..
I am guessing that with my email you guys can figure out my account, But if not the account is under Harold E Rincon and its address is 215 7th st miami beach fl.
I have a problem with a trade with Position ID: 135833` at the time of the expiry i was on my pc and i had just open the account no more than a few min ago when i got the weekly calls from your valuable company, i was watching very carefully the trade and at the time that it expired i was looking at it and it was on the blue i even saw it desappear from the screen as in blue not red but then to my disappointment i didnt saw the account add automatically the quantity as it usually does when its a positive trade and yes in fact the system had read the trade as in red or negative.
I dont understand how this happen, i was looking at it and it was a positive trade. This is the second time something like this happen but the first time i thought was cause the page had been open for a long time maybe somehow my pc was not updating the prices correctly. BUT this time i know what i saw and i know everything was good.
I need your help in this pls so if u guys can help me it will mean a lot to me.
Thank you and any questions pls dont hesitate to contact me at
7863391200
Regards
Harold Rincon
$ 300.0
GOLD
14:46:25 11/12/13
15:00:00 11/12/13
Position Status Lost
$ 0.00
Position Profit: 80%
Rate: 1259.684
Position ID: 135833
Position Insurance: 0%
Expiry Rate: 1259.670
this was their answer:
Actions
Spotfn Customer Support Department (customersupport@spotfn.com)
Add to contacts
12/11/13
[Keep this message at the top of your inbox]
To: enriquerincon1@hotmail.com
Picture of Spotfn Customer Support Department
Hi Harold,
The money is back in your account, we apologize for the inconvenience.
If you have any further questions, please don't hesitate to contact us back.
Best regards,
Customer Service| SpotFN
UK (t) +44 (0) 20 3318 5988
US (tf) +1 888 9 SPOTFN (1-888-977-6836)
www.spotfn.com
so now i have my 300$ back in the account.. not with the winnings but at least i have them back
now that actually becomes my nightmare cause now they say those 300$ are actually a bonus they gave me and i have to trade like 9k more to be able to withdraw my money... after talking to like 5 people i ended up on ac****ing talking to a guy named ruben i told him what happen and he told me that in fact was their mistake and he was going to help me with that and i will get my money by the 24th of dicember at the latest.. so far no money and everytime i call him i get some of the old excuses that i already posted above.. i actually call him today and they told me he was off till monday!!!!!!!!! monday the freaking 6th! well i guess i just have to wait
this is the mail i send just a few days after i started trying to withdraw my money.. now why i decided to withdraw it 2 reasons one i find out they are not in usa so i got worried that this was just an scaming company and two i needed it cause i was about to go see my little girls outside the state.
___
account number 7863391200
Actions
Harold Rincon
12/13/13
To: accounting@spotfn.com
Picture of Harold Rincon
Hello My name is Harold Rincon
I need your help with 3 withdrawals i made in the past days and i would like all of them to go to the debit card u guys have on file pls, i was told it could take up to 5 business days and i would appreciate if u guys can do me the huge favor on trying to send the money with in that time, u see i have a trip to go see my little girls next week on the 18th and i need that money so i can cover some personal things before the holidays.
the withdrawals where made in the 9, 11 and 12th so i am hoping that at least the ones for the 9th and 11th can be in the account by that time, if u guys can squeeze the one made on the 12th i would appreciate it a lot.
if u guys have any questions pls dont hesitate to reach me at the number below
thank you for your help
harold rincon
So i need help pls this guys are the most incompetent, lying, irresponsible, scamming, cheating company i have ever seen so far on my personal experience.
can someone help me.. i currently have just 2377$ there i know its not much but i need it a lot, i dont mind even negotiating with them and getting less but at least recover some part.
one more thing i also happen to notice that sometimes when i just look for eur/usd and put a call or put the price changes about 2 pips while the little tab where i have the live quotes from forex.com the price hasnt change.. what i say is that they use their system to screw u over as welll.
DO NOT USE THIS COMPANY PLS