Hello,
i am trading for the past so many years,recently i open an account of $4500 with the XM,on 5 october 2018 when non-farm data release at 5:30 PM pak.time XM server stopped at 5:22 till more than 90 minutes its remained stopped i have more than 1.6 standard lots opened in GBP/AUD when the server came back after 90 minutes market was 100 points up and my account was in very much loss,i contacted on live chat the Representative said our servers are hacked you will wait if there will be any loss you will be provided the complete compensation,today they said we are checking your account issue and trying to resolve it,infact they are trying to blame me,i am totally unsatisfied with this experience,
is there anyone guide me what to do to resolve my issue.
i am trading for the past so many years,recently i open an account of $4500 with the XM,on 5 october 2018 when non-farm data release at 5:30 PM pak.time XM server stopped at 5:22 till more than 90 minutes its remained stopped i have more than 1.6 standard lots opened in GBP/AUD when the server came back after 90 minutes market was 100 points up and my account was in very much loss,i contacted on live chat the Representative said our servers are hacked you will wait if there will be any loss you will be provided the complete compensation,today they said we are checking your account issue and trying to resolve it,infact they are trying to blame me,i am totally unsatisfied with this experience,
is there anyone guide me what to do to resolve my issue.