XM.com (was Trading-Point.com, was XEMarkets.com)

AlexanderD

Recruit
im unhappy because i bring xm many clients
around 5000$ yearly IB comission
i have 1 client whos trading style is to have many accounts
xm dont add all accounts to my ib comission portfolio
guess why !
its a high volume trader
so im missing around 1000 $ MONTHLY
even after i notified them still no adding
they say : unfortunatly the client needs to use ib link everytime they open additional accounts

it was my trader and all other brokers i work with credit all accounts of 1 person
XM DONT
( btw is it covered by their terms : can they do that )?
 

choice11

Recruit
I started out as an Internet Entrepreneur back in 2005 and in same year I decided to trade Forex - long story short, I've never write bad review against anyone nor report any company online. This is my first time ever. I feel bad but I was pushed - I will be more than happy to withdraw or delete this complaint if the company realize that they honestly fall short & then refund my $2,500 that was in my account at a time of the outage -
I don't care about the gain - I only care about my actual cash. That's all! - it hurts! 'cos I love this company and I was even planning to visit them as soon as I hit my target - my main reason of planning to visiting them was to discuss the possibility of running an office for them in my local- as my partner and I have massive infallible reputation in my local, this is how much I like this company- but I guess that's just a dream now:(
 

choice11

Recruit
I started out as an Internet Entrepreneur back in 2005 and in same year I decided to trade Forex - long story short, I've never write bad review against anyone nor report any company online. This is my first time ever. I feel bad but I was pushed - I will be more than happy to withdraw or delete this complaint if the company realize that they honestly fall short & then refund my $2,500 that was in my account at a time of the outage -
I don't care about the gain - I only care about my actual cash. That's all! - it hurts! 'cos I love this company and I was even planning to visit them as soon as I hit my target - my main reason of planning to visiting them was to discuss the possibility of running an office for them in my local- as my partner and I have massive infallible reputation in my local, this is how much I like this company- but I guess that's just a dream now:(

Bear with me. I will be very transparent about this by showing you all the crazy e-mail thread below :


I like your company a lots but what happen yesterday is totally absurd and it hurts!

You interrupted my trades with alert notice: ''Market closed'' and you screw me over!
in the middle of my trade you closed the Market - the alert : ''Market Closed'' was flashing and then all my money disappeared, and then later all of a sudden my balance re-appeared again! everything was normal and eventually within 30 seconds the alert showed up again saying: ''market closed'' and then my balance was gone and never re-appeared like it did in the first place! now am not trading today 'cos there is no cash in my account- your platform took it all!

I have never seen anything like this before, I have been with you guys now for a lill over couple years and I never experience such.... but this makes my jaw dropped and it hurts so bad :(

Please get back to me asap!

Thanks

Much appreciated


Bee


_______________________________________



Dear Valued Client ,



We thank you for choosing XM as your trusted broker.

Regarding your concern please note that you were note ignored and we are waiting for your explanation of the issue so that we can assist you. Please note that our colleague Kiti replied to your previous email as you can also see below but there was no responce from you. Could you please kindly provide us with a ticket number? Please be informed that our trading sessions from Sunday 22:05 GMT to Friday 21:50 GMT, it means that on Wednesday the market was not closed .

Should you have any further questions, please do not hesitate to contact us.
We are happy to inform you that, XM is going to cover all transfer fees (deposits and withdraws) on both sides (excluding bank wire transfer, which we cover on our side only). 

Real cash rewards or credit bonuses With the XM Loyalty Program, you earn XM Points on every position you trade.
For more information follow this link: XM Loyalty Program

Wishing you a great day and happy, and successful trading!



Martyna Sytek
Customer Care Officer
t: +357 25 029900
f: +357 25 820344
e: msytek@xm.com

________________________________________


Hi Martyna,

Thanks for your prompt response. That was exactly my point! I am not a newbie, I know about market time and all that; I've been trading off & on since 2005 -
Your system crashed down on me & it was bringing all sort of crazy alarm during news- all my open trades was forcefully crashed. I do not have a ticket 'cos I didn't open one. I only sent a direct e-mail , and there is nothing to explain other than what I already told you.

_WHAT HAPPENED EXACTLY?
_ANSWER: Here again- I repeat: Your system did brought forth an unusual alert that says: ''Market closed'' on Wednesday which is unheard off - this was your system error not mine! it wiped off all the cash in my account and replaced all the money again automatically and then later showed the alert again: '' Market Closed'' and then wiped off all my account and never re-open my ongoing trades. Please do not ask me to explain what happen over and over again - there is no other explanation other than the one I have given you here.

Thanks

Sincerely


Bee
_________________________________________

----- Original Message -----
From: me
To: support@xm.com
Sent: 2015.07.29 01:07
Subject: Re: URGENT!
I AM STILL WAITING FOR YOU
YOU DON'T IGNORE CUSTOMER LIKE THAT!

PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING

THANK YOU !



SINCERELY

BEE
______________________________________

Dear Valued Client,



We thank you for choosing XM as your trusted broker.

Regarding your concern I would like to kindly ask you to specify the situation what are you talking about ? Could you please kindly provide us with a ticket number ? Please be informed that our trading sessions from Sunday 22:05 GMT to Friday 21:50 GMT, it means that on Wednesday the market was not closed .
We are here to help you, please kindly clarify the mentioned situation and we will able to investigate it for you .
Should you have any further questions, please do not hesitate to contact us.


Wishing you a great day and happy, and successful trading!


Kind Regards,
Kitti Miklós
Customer Care Department



T: +357 25029900
F: +357 25820344
E: kmiklos@xm.com

_______________________________________
I AM STILL WAITING FOR YOU
YOU DON'T IGNORE CUSTOMER LIKE THAT!

PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING

THANK YOU !



SINCERELY

BEE

_____________________________________

SILENCE ( No Reply)

______________________________


I
Jul 29 (8 days ago)



to Martyna






I AM STILL WAITING FOR YOUR REPLY...


PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING - YOU HAVE ONLY 24HOURS

THANK YOU !



SINCERELY

BEE

___________________________________

silence - no response :(
 

pipdreaming

Private, 1st Class
I started out as an Internet Entrepreneur back in 2005 and in same year I decided to trade Forex - long story short, I've never write bad review against anyone nor report any company online. This is my first time ever. I feel bad but I was pushed - I will be more than happy to withdraw or delete this complaint if the company realize that they honestly fall short & then refund my $2,500 that was in my account at a time of the outage -
I don't care about the gain - I only care about my actual cash. That's all! - it hurts! 'cos I love this company and I was even planning to visit them as soon as I hit my target - my main reason of planning to visiting them was to discuss the possibility of running an office for them in my local- as my partner and I have massive infallible reputation in my local, this is how much I like this company- but I guess that's just a dream now:(

Bear with me. I will be very transparent about this by showing you all the crazy e-mail thread below :


I like your company a lots but what happen yesterday is totally absurd and it hurts!

You interrupted my trades with alert notice: ''Market closed'' and you screw me over!
in the middle of my trade you closed the Market - the alert : ''Market Closed'' was flashing and then all my money disappeared, and then later all of a sudden my balance re-appeared again! everything was normal and eventually within 30 seconds the alert showed up again saying: ''market closed'' and then my balance was gone and never re-appeared like it did in the first place! now am not trading today 'cos there is no cash in my account- your platform took it all!

I have never seen anything like this before, I have been with you guys now for a lill over couple years and I never experience such.... but this makes my jaw dropped and it hurts so bad :(

Please get back to me asap!

Thanks

Much appreciated


Bee


_______________________________________



Dear Valued Client ,



We thank you for choosing XM as your trusted broker.

Regarding your concern please note that you were note ignored and we are waiting for your explanation of the issue so that we can assist you. Please note that our colleague Kiti replied to your previous email as you can also see below but there was no responce from you. Could you please kindly provide us with a ticket number? Please be informed that our trading sessions from Sunday 22:05 GMT to Friday 21:50 GMT, it means that on Wednesday the market was not closed .

Should you have any further questions, please do not hesitate to contact us.
We are happy to inform you that, XM is going to cover all transfer fees (deposits and withdraws) on both sides (excluding bank wire transfer, which we cover on our side only). 

Real cash rewards or credit bonuses With the XM Loyalty Program, you earn XM Points on every position you trade.
For more information follow this link: XM Loyalty Program

Wishing you a great day and happy, and successful trading!



Martyna Sytek
Customer Care Officer
t: +357 25 029900
f: +357 25 820344
e: msytek@xm.com

________________________________________


Hi Martyna,

Thanks for your prompt response. That was exactly my point! I am not a newbie, I know about market time and all that; I've been trading off & on since 2005 -
Your system crashed down on me & it was bringing all sort of crazy alarm during news- all my open trades was forcefully crashed. I do not have a ticket 'cos I didn't open one. I only sent a direct e-mail , and there is nothing to explain other than what I already told you.

_WHAT HAPPENED EXACTLY?
_ANSWER: Here again- I repeat: Your system did brought forth an unusual alert that says: ''Market closed'' on Wednesday which is unheard off - this was your system error not mine! it wiped off all the cash in my account and replaced all the money again automatically and then later showed the alert again: '' Market Closed'' and then wiped off all my account and never re-open my ongoing trades. Please do not ask me to explain what happen over and over again - there is no other explanation other than the one I have given you here.

Thanks

Sincerely


Bee
_________________________________________

----- Original Message -----
From: me
To: support@xm.com
Sent: 2015.07.29 01:07
Subject: Re: URGENT!
I AM STILL WAITING FOR YOU
YOU DON'T IGNORE CUSTOMER LIKE THAT!

PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING

THANK YOU !



SINCERELY

BEE
______________________________________

Dear Valued Client,



We thank you for choosing XM as your trusted broker.

Regarding your concern I would like to kindly ask you to specify the situation what are you talking about ? Could you please kindly provide us with a ticket number ? Please be informed that our trading sessions from Sunday 22:05 GMT to Friday 21:50 GMT, it means that on Wednesday the market was not closed .
We are here to help you, please kindly clarify the mentioned situation and we will able to investigate it for you .
Should you have any further questions, please do not hesitate to contact us.


Wishing you a great day and happy, and successful trading!


Kind Regards,
Kitti Miklós
Customer Care Department



T: +357 25029900
F: +357 25820344
E: kmiklos@xm.com

_______________________________________
I AM STILL WAITING FOR YOU
YOU DON'T IGNORE CUSTOMER LIKE THAT!

PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING

THANK YOU !



SINCERELY

BEE

_____________________________________

SILENCE ( No Reply)

______________________________


I
Jul 29 (8 days ago)



to Martyna






I AM STILL WAITING FOR YOUR REPLY...


PLEASE GET BACK TO ME WITH MY REFUND BEFORE I RUIN YOUR COMPANY'S REPUTATION !!!
DON'T PUSH ME PLEASE!!

AM NOT GONNA LET THIS GO -
AM WAITING - YOU HAVE ONLY 24HOURS

THANK YOU !



SINCERELY

BEE

___________________________________

silence - no response :(

It seems to me that you took a trade during a big news release?

EVERY broker will experience extreme volatility in this kind of condition !

You claim not to be a newbie but then you take a high risk trade that gets closed out easily...
 
After I take a 30$ bonus and traded for 3 weeks.I make 506$ profit
Just I make a withdrawal to 150$ of them after an hour they close my account and send me email say I use cash back

arbitrage . I already do not know what it mean . I am new in forex and they withdraw all 506$ to the company
They big scamer.
My mail
alaa.talaat@hotmail.com
My ID in xm is 13593657
If you want to be sure from my complain
Thanks
 

pipdreaming

Private, 1st Class
After I take a 30$ bonus and traded for 3 weeks.I make 506$ profit
Just I make a withdrawal to 150$ of them after an hour they close my account and send me email say I use cash back

arbitrage . I already do not know what it mean . I am new in forex and they withdraw all 506$ to the company
They big scamer.
My mail

alaa.talaat@hotmail.com
My ID in xm is 13593657
If you want to be sure from my complain
Thanks

Did you contacted them directly?
 

Taka0

Recruit
Hello everyone,

Is there any person who was able to withdraw over 1 million dollar
through XM.com?

I need your advice please.
Best regards,
 

FxMaster

Lt. Colonel
Hello everyone,

Is there any person who was able to withdraw over 1 million dollar
through XM.com?

I need your advice please.
Best regards,
1 Million o_O.

One questions for you mate, You have over 1M USD in your XM account?
 

Taka0

Recruit
1 Million o_O.

One questions for you mate, You have over 1M USD in your XM account?
Thank you for your reply.

I have achieved it before.
But lost money by trade.

So, I want to know.
Is there any person who was able to withdraw over 1 million dollar
through XM.com.
 

FxMaster

Lt. Colonel
Thank you for your reply.

I have achieved it before.
But lost money by trade.

So, I want to know.
Is there any person who was able to withdraw over 1 million dollar
through XM.com.
I think there will be no problem but as its huge money, I suggest you to withdraw in partial :)
 
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