What would be more useful would be the Experts log file. The given number of trades is not an issue. It is probably more of a problem surrounding the modification of TP and/or SL. You may well find that there is a problem with the EA that it is sending a trade modification request for TP/SL where it doesn't even change the stop. This can result in thousands of "trades" each day and understandably the brokers don't allow this to carry on.
I don't know XM as a broker but at least they have written to you advising you of the situation. I have had a broker simply disable autotrading on my account without bothering to tell me.
These is my first problem with XM, Due to the principle of good faith, I think it is a human error and I hope it is not a policy, because of this I have sent an email explaining the situation and its error and I will inform you of their response. But I attach my data.
I explain, I am a swing trader that operates within 4 hours and I work a semi-automatic system that I have designed myself.
I don't do multiple operations every day, I don't do scalping and hedge; so I am not in a high frequency category, my development occupies 35.5mb and my computer is standard.
On the other hand, when you study my data,you will see, my average is per 3 trades/day. my system has open 30 operations in september, because I try multiply the system it, all does not add up to 35 . This means that on the date of the XM mail I operate 3 operations a day on average. In the 09/09 that there are 9 operations but in the same opening time 5 operations because I work with a timer, which buys or sells at a certain time for more than the decision is one hour ago. Which means that the rest of the days only operate 2 operations per day on average. I don't see how it is categorized as high frequency.
You answer:
My trailing stop is automatic, so maybe it a problem with SL of 13 trades and i can adjust, use my time filter for the trailing stop, to reduce the modification request. Your answer is logical. Still that a technical answer, I expect from support area of XM, not throwing a stone without sustenance
What you think of using a window of 5 minute each 4 hours for the trailing stop. and a button to semiautomatic trailing stop incase i miss the window? these will reduce the modification orders to minimal