XM Global closed my order tooked my deposit and bocked my account

ferdia moh

Private
Messages
15
Hello
I am ferdia former client in the xm and owner of account number 54036529 , i read many posts here about xm and realized im not the only victim of xm so i came here to share my case , first i traded with xm for almost 2 months i started to trade on 09 march and i was trading normally with no problemes sometimes i win and sometimes i lose untill the 22 april 2020 i made a deposit of 500 usd and they gave me 100 usd deposit bonus and opened a sell order in pound dollar pair opened on 22/04/2020 15.30 , the probleme begin on friday 24 april 2020 when xm closed automatically my order without my permission over a profit of 125 dollar 24/04/2020 16.41 also they withdraw my profit and my 500 usd i deposit they leave my balance 0 usd , i asked live chat about the probleme but they were totally unprofessional they did not gave me any information or any solution plus they keep tellen me to check and reply to the email you received and i keep telling them i did not receive any email att all , so i start to looking and asked for a call from my account manager they said he will contact me soon i tried 5 times als contact him via email but he did not answer this account manager never tried to contact me ever since i opened my account , anyway untill i found the complaint section and i sent a complaint via email after that they said to me they will check and reply at me next day my account was closed and cant log also my mt4 was disabled !! , after 2 days they send my an email from this address "middleoffice@xmglobal.com " see the screenshot bellow the answer which i did not understand at all
View attachment 53631

So i kept waiting for the complaint departement to answer untill 11 may 2020 its been more thank 15 days so i decided to contact them again and i did next day they reply at me with this email below
xm 12.jpg

SO they take your money without any notice close your account with no informatiion and after 15 days of waiting they copy and paste some rules and accusing you with broking this rules and all what i did is during registration i clicked the option of " do you wish to receive a bonus" they gave me 100 usd bonus over my 500 usd deposit so they can steal all my balance with profits and without any evidence and proofs " i will atach my trading history i made screenshots of my mt4 before they close my account so you can see i traded normally and there no wrong with my orders and to see if i broke any rules " , i send them another reply to give me evidence which they talk about and give me explanation also i said im not gone to discuss the termination of buisness because i don't want to trade with them again never in my life i just want my deposit and my profit of the order i made and this is my right my money i deposit with my wallet , they reply at me with this :
xm 13.jpg

Another time they did not gave there evidence and proof which is not exist at all , and Imagine they count me on my previous trade wich i made before the last deposit they calculate withdrawal and profits i made before and said i tooked more than the amont i deposit !!!! where is the logic here ? and why they did not send me the email of terminate the account before i deposit my last one !!! i traded many trades before why they did not say anything back there whey they did not send me the email back there , why they kept waiting untill i deposit ,!!!!! How do you accept this , i reply to them again and said "my last deposit was separately from my old deposits and withdrawal and you have no right to take it it was made from my webmoney wallet it is belongs to me so im not gone to discuss with you the terminate of my account because clearly this is a fraud like i read in the forex peace army " and untill now they did not reply at me at all ,So i came here to find a help and i shared my story with all details with you and you can judge my trade history which i will attach screenshots from my mt4 i made it before they disable my account , i hope i get help here to get back my deposit and will never stop asking for a refund they cause me Physical and psychological damage because of there arbitrary policy .

THANK YOU .
 

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acertablet

Private, 1st Class
Messages
144
can you check the terms and conditions during account opening, which jurisdiction your account is under?
 

acertablet

Private, 1st Class
Messages
144
Sorry i did not understand your question ?
when you signing up the account, broker send you an email about the terms and conditions or its on website, and it clearly say your account will be open under which company, from which country
 

ferdia moh

Private
Messages
15
when you signing up the account, broker send you an email about the terms and conditions or its on website, and it clearly say your account will be open under which company, from which country
XM global (CY) Limited is registered with Registar of Companies in Nicosia, Cyprus under the number: HE352085.
 

acertablet

Private, 1st Class
Messages
144
Code:
XM GLOBAL (CY) LIMITED
Reg. Number    ΗΕ 352085
This company is not registered with CySec, from their website the company registered in CySec is

Code:
Trading Point Of Financial Instruments Ltd
Licence Number: 120/10
Company Registration Number: 251334

TRADING POINT OF FINANCIAL INSTRUMENTS LIMITED
Reg. Number    ΗΕ 251334

Approved Domains:
www.trading-point.com; www.xm.com; www.pipaffiliates.com
complain below
Code:
https://www.cysec.gov.cy/en-GB/complaints/how-to-complain/ref/
http://www.financialombudsman.gov.cy/forc/forc.nsf/page15_en/page15_en?OpenDocument
 

acertablet

Private, 1st Class
Messages
144
for those under belize
Code:
https://www.xmglobal.com/
XM GLOBAL LIMITED
Company license : 149291
Financial License : IFSC/60/354/TS/19

No. 5 Cork Street, Belize City, Belize, C.A.
complain at
Code:
https://www.ifsc.gov.bz/complaints/
 

acertablet

Private, 1st Class
Messages
144
Code:
https://cy.pathlegal.com/freelegaladvice.php

cyprus police
http://www.police.gov.cy/police/police.nsf/index_en/index_en?opendocument

cyprus lawyer
https://www.cyprusbar.org/DepePage.aspx
 
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