• Please try to select the correct prefix when making a new thread in this folder.

    Discuss is for general discussions of a financial company or issues related to companies.

    Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"

    Compare is for things like "Which of these 2 (or more) companies is best?"

    Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"

    Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
    Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.

    More info coming soon.

Problem XM Global activating trade way before the parameters set making me lose my account, and not responding

I am having an issue with a company

Joraine

Recruit
Messages
1
Yesterday I set pending orders buy and sell with XM. I was trading Gold and my parameters was buy at 2005. When it got to 2003.06 XM activated my order. The trade then went down and again activated my sell which went to tp... Now I lost all my money because of the buy that activated way before.. Am kindly requesting XM to refund my money. My account ID is 2902008
Below pls find the chat attached
 

Attachments

  • Screenshot_20230427-155846_MetaTrader 4.jpg
    Screenshot_20230427-155846_MetaTrader 4.jpg
    407.2 KB · Views: 38
  • Screenshot_20230427-165349_MetaTrader 4.jpg
    Screenshot_20230427-165349_MetaTrader 4.jpg
    330.5 KB · Views: 37
  • Screenshot_20230427-154703_MetaTrader 4.jpg
    Screenshot_20230427-154703_MetaTrader 4.jpg
    161.6 KB · Views: 39
Yesterday I set pending orders buy and sell with XM. I was trading Gold and my parameters was buy at 2005. When it got to 2003.06 XM activated my order. The trade then went down and again activated my sell which went to tp... Now I lost all my money because of the buy that activated way before.. Am kindly requesting XM to refund my money. My account ID is 2902008
Below pls find the chat attached
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here https://www.xm.com/support

Also, Share your story as a review https://www.forexpeacearmy.com/forex-reviews/7509/libertex-review

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/xmglobal
https://twitter.com/XM_COM
https://www.youtube.com/user/xmglobal
https://www.instagram.com/xmglobal/
https://www.linkedin.com/company/2930073/
 
Please just clarify. The actual trade shows that the price the trade was executed at was 2004.83. Given the time of day I would think 0.17 slippage is normal. I’m sure you are aware that the price of 2003.06 that you quote is irrelevant since a buy is executed at Ask price, not Bid. At that time of day spreads would be elevated so the trade looks legit to me.
 
Back
Top