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Problem XM HAS NOT SEND ME MY FULL WITHDRAWAL

I am having an issue with a company
Thank you for your reply . In there terms they indicate that if you deposit without trading then they have the right to cut fees . But I trade regularly with xm I don't not see the reason they indicate for cutting the fees thanks
 
Thank you for your reply . In there terms they indicate that if you deposit without trading then they have the right to cut fees . But I trade regularly with xm I don't not see the reason they indicate for cutting the fees thanks

Do you still trade with them now? Or are all of your funds removed.
 
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